CobraSpins Casino - Вилучення гравця затримано.

I opened an account with these scammers on March 27th and provided all kyc info...on 1st April my account was still not verified and I emailed them to ask why...they said they were awaiting me to make a deposit. It’s now the 9th April and I have made 4 deposits of which they have added commissions payments to each transaction....my account is still not verified and I am unable to withdraw £2500 of winnings...I have sent 5 messages asking what the problem is, and providing screenshots of the transactions made requesting the commission payments back....I have had no response and my account is still not verified.

Dear Kevin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which documents did you provide, please? Have you accumulated your winnings with or without an active bonus, please? 

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.