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CasumoCasino is a Joke!

I have played on Casumo for a longer period of time and have had many deposits and withdrawals. But when winning a bigger amount on the Casino Casumo they directly stopped me from Withdrawing and that's the case now for a long period of time with no success.

I have been patient and tried to resolve the issue with them without any success and now the truth about their policies and terms needs to be exposed.

I have been verified regarding identification and source of funds but still nothing from Casumo.

You always hear that the big platforms are the best but this is proof that it´s better to find a not s famous platform and become a loyal client whit no problems than winning big on big websites and then not get paid out.

I am moving on to another website that has been recommended to me, casumo needs to payout my winnings and am leaving them for good.

Dear Mustafi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. For how long have you been trying to withdraw your winnings, please? Have you accumulated your winnings with or without an active bonus?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello hello I have no bonus they have verified me two times and then asked for paper from tax advisor. The tax advisor and my lawyer said no more send I sent my everything that they need, they always find something to do with it. With mister green they won a good sum, they paid. I talked to a lawyer in Germany he knows the problems with casumo. He wrote a reminder that has not responded for 3 months

Kind regards

Hallo guten Tag Ich habe ohne Bonus die haben mich verifiziert zwei mal und dann verlangt Papier von Steuerberater. Der Steuerberater und meine Anwalt sagt nicht mehr schicken ich habe meine alles geschickt was die brauchen die finden immer etwas dazu.bei mister grun habe eine gute Summe gewonnen die haben bezahlt. Ich habe mit einem Anwalt in Deutschland geredet er kennt die Probleme mit casumo. Er hat Mahnung geschrieben die haben nicht reagiert seit 3 Monaten

M.f.g

Of the 30,000 euro stake, around 17,700 euros

Kind regards

Von die 30000.euro Einsatz zirka 17.700 Euro

M.f.g

Thank you very much Mustafi for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Mustafi,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casumo Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Casumo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

OK thanks

What if they don't answer

Should I then start a lawyer

Kind regards

Ok danke

Was Wenn die nicht antworten

Soll ich dann Anwalt starten

M.f.g

Hi Mustafi,

Casinos with good reputations usually react to the complaints published here. I would wait for a few more days and if the casino doesn't reply, we will take the next step. The casino has a good license that can be helpful in such cases.

Thank you good day

Danke schön Tag

Hi Mustafi,

Last week I received a reply from a casino representative that they would look into the matter but didn't hear from them since. I will try to give them a nudge about the complaint.

Hi good afternoon

You can see how they react. Lawyer Mr. Huebner from Germany also has an office in malta and has written a reminder to casumo.

They didn't answer.

They lie and take time to work with our money. How should I react. They should only pay out my winnings.

Lawyer Huebner said by phone

The casumo often causes problems. They are known that they don't pay. Casumo verified me. After that, they wanted what I earn from my company. My attorney and tax advisor says profit is profit what interests the what and where where I make money

Kind regards

Hallo guten Tag

Sie sehen wie die reagieren. Anwalt Herr Hübner von Deutschland hat in malta auch burö hat an casumo Mahnung geschrieben.

Die haben nicht antworten.

Die lügen und nehmen Zeit arbeiten mit unseren Geld.wie soll ich reagieren. Die sollen nur meine Gewinn auszahlen.

Anwalt Hübner hat gesagt telefonisch

Die casumo macht sehr hoft Probleme. Die sind bekannt das die nicht zahlen. Die casumo hat mich verifiziert. Danach wollten die von meinem Firma was ich verdienen. Meine Anwalt und Steuerberater Berater sagt Gewinn ist Gewinn was interessiert die was und won wo ich Geld verdien

M.f.g

Hi Mustafi,

I was told that the person in charge of complaints is on a vacation. I would say we wait one more week and then the complaint will become unresolved. In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. 

Hello hello I don't speak english. You can submit a complaint to the authorities. I tried I can't speak English

Kind regards

Hallo guten Tag Ich kann nicht englisch. Können Sie die Behörden beschweren einreichen. Ich habe probiert ich kann nicht englisch

M.f.g

Hi Mustafi,

I can't submit the complaint for you, because you will have to communicate with the authority and they may ask you for additional data and documents. However, I suggest you write your complaint in German and use google translate to translate it to English and send them both versions in one message. If you receive a reply only in English, I will be more than happy to help you with a translation.

Hi Mustafi,

Since we haven't heard from the casino, I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. Please let me know how the MGA responded (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter