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I have been waiting for the payment of € 800 (bank transfer) since March 30, 2021!

It was said that it would take a maximum of 21 working days. They have been around for a long time do not know whether I should wait or call a lawyer!

I warte seit 30 März 2021 auf die Außzahlung von 800€ (Banktransfer)!!!

Es hieß 21 Werktage würde es maximal dauern. Die sind lange rum weiß nicht ob ich weiter warten soll oder einen Anwalt einschalte!

Dear Jan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Kyc passed. No, I have not yet successfully withdrawn money from the casino. Mfg Jan

Kyc ist bestanden. Nein habe noch nicht erfolgreich Geld von Casino abgehoben. Mfg Jan

Thank you very much, Jan for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Jan,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Casinowin Casino to the conversation to participate in the resolution of this complaint.

Hello,

The delay in our work occur due to many internal reasons, we are doing our best to speed up the process.

We hope it will be completed soon.

Kind regards,

Sylvie

Support service

Casino Win

Hi Jan,

The withdraw was approved on 18/5/21.

In a few days (keep in mind the coming holidays) you will receive your money.

CasinoWin Team

Thank you CasinoWin Team for your reply.

Dear Jan,

Please let me know when you receive your funds.

Hello,

The withdrawal has been completed from our end.

Casino Win Team

Hey dear dear Casino Guru Support Team,

thanks to you I really got the 800 euros credited to my checking account.

I'm totally happy you did a good job.

Nice weekend

Kind regards. Jan Borrmann

Hey liebes liebes Casino Guru Support Team,

dank Euch habe ich wirklich die 800 Euro auf meinem Girokonto gut geschrieben bekommen.

Bin total glücklich ihr habt gute Arbeit geleistet.

Schönes Wochenende

Mfg. Jan Borrmann

Please close my case ...

Bitte schließt meinen Fall ...

Hi, thank you both for your replies.

Dear Jan,

I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter