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I deposited 500 euros at this casino and got a 100% bonus. I have fulfilled all sales and win 2000 euros. I have submitted all documents and my account is fully verified. The terms and conditions say payout within 24 hours. Ever since then, I've been constantly being put off with excuses. Again and again reference is made to another 24 hours. More than 48 hours have now passed and again I was referred to tomorrow. And tomorrow is the weekend, then it will certainly not be paid out. My money is intentionally not paid out. You are not complying with the terms and conditions

I ask for help to get my money

Ich habe 500 Euro in diesem Casino eingezahlt und einen 100% Bonus bekommen. Ich habe alle Umsätze erfüllt und 2000 Euro gewinnen. Ich habe alle Dokumente eingereicht und mein Konto ist vollständig verifiziert. In den allgemeinen Geschäftsbedingungen steht Auszahlung innerhalb 24 Stunden. Seitdem werde ich dauernd mit Ausreden vertröstet. Immer wieder wird auf weitere 24 Stunden verwiesen. Mittlerweile sind mehr als 48 Stunden vergangen und wieder wurde ich auf morgen verwiesen. Und morgen ist Wochenende, dann wird sicher nicht ausgezahlt. Mein Geld wird absichtlich nicht ausgezahlt. Sie halten sich nicht an die Geschäftsbedingungen

ich bitte um Hilfe damit ich mein Geld bekomme

Dear dusty97,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you.

Thank you in advance for your reply.

Best regards,

Petronela

You can close the complaint. The money has been paid

Sie können die Beschwerde schließen. Das Geld wurde gezahlt

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, dusty97, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru