Borengo Casino - Бонус гравця не зараховувався.

Hello dear admin I have read many complaints about this casino. casino doesn't pay people The casino did not even pay me the first deposit bonus. I made a deposit of 20 euros and a bonus of 40 euros was supposed to come, I did everything as it should be, but I did not receive the deposit bonus Even the live help bonus is not added to the account, there is only a show live chat and the answer they gave me was something like system error system bonus rejection.The incident was a few weeks ago, I sent an e-mail 2 3 times, but they did not even reply. In short, this casino can't even give the welcome bonus it promises and you can't find any contact person.I wish patience and get well soon to the winners and cash out requests from this casino.this casino does not deserve the rating given and it is definitely a casino that should be on the blacklist

Hello hasan93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Was this your first ever deposit into the casino? Is your account already verified? Could you please specify what bonus were you trying to get and what payment method did you use for it?

Please also forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Hello dear admin, this was my first deposit and I used paysafe as a deposit method,I deposited probably 1 month ago I don't remember exactly I did 20euro dopist, 40euro bonus was supposed to come, but the bonus did not come, live help is completely unqualified, it doesn't work at all, I sent an email 3 times to get email help, they don't even write a reply The casino definitely does not deserve its rating and I want those who play to be careful this casino is a copy of a different casino probably this casino will not reply here I checked other complaints and there is no solution for anyone so the casino should definitely be blacklisted

Dear hasan93,

Sorry for the later response. Could you please advise if the issue still persists or was the bonus credited to you since then?

No, I didn't get a bonus, live help, useless email, they don't answer either.

Nein, ich habe keinen Bonus erhalten, Live-Hilfe, nutzlose E-Mail, sie antworten auch nicht.

Thank you hasan93 for all the information. I will now forward your complaint to my colleague Martin who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello hasan93!

From now on, I will take care of your complaint. In order to proceed I'd like to invite representatives of Borengo Casino into this complaint to help us resolve your issue.

I'm sure there will be no progress I trust you and your team just this casino is fraudulent

We would like to ask Borengo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.