BlueChip Casino - VIP Premium Cashback гравця не було зараховано.

This casino is continuously avoiding (not giving) my cashback i.e 7% VIP PREMIUM WEEKLY CASHBACK from last month, the last month I lost around 2800 INR and I was supposed to receive the 7% VIP PREMIUM WEEKLY CASHBACK on Monday but don't give me and when I complaint at their Customer support they provided me a ticket no and told me to wait and now it's been more than 25 days I am still waiting for my cashback..... The last week I lost around 6500 INR and I was supposed to receive the cashback on Monday i.e on today but again they are telling me to wait. Please help me with this.

Dear armanshah818,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do understand correctly the casino acknowledged you are eligible for the cashback for your previous activity?
• Have you received any cashback bonuses from the casino in the past successfully?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

The last time they provided me the Cashback bonus was 1 month ago but after that they never gave me any bonus till now , in the chat box the bluechip assistant customer support told me that you should receive the bonus within 24 hrs as your bonus is being calculated. Means they lied , it's been more than 25 days they are still calculating my bonus and the second query which I raised today on bluechip for another cashback they are telling me to wait for 24 hrs , just like 25 days back they said , again they are fooling me. Also they made me sure that I already met all conditions successfully for the cashback.

after this they provided me a ticket no , to check the updates , just like previous month they did to me , now my 2 cashbacks are pending.

Has the casino credited you the cashback already?

I'll await any news.

Dear armanshah818,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.