Black Lotus Casino - Відкликання гравця відкладено на три тижні.

..Really starting to think fraud or some scam...? I've been trying to get my wire transfer from Blacklotus Casino since Oct 29. Every time I call, they give me the same run around and the same story. I mean I even submitted my bank statements via email almost two weeks ago! ... That's when they told me that the finance team got back to them and said that my payment was delayed and that it should be paid during that same week they gave me that information about the finance team. Now it's been WAAY past that week! And still NOTHING!!! (smh) ... I'm just soo done with receiving nothing but Dead Ends with this casino. ... they just need to deliver what's promised is all!!!

I should receive my payment!... I even asked if I could please have the Finace departments phone number! And he just blew me off and acted as if he didn't hear me correctly! And literally gave me their main phone number (which I already know by heart due to me consistently calling them just to try to see whats going on with this Long delay of my 'wire transfer $1000.00 . .. Grrrr!!) & I also don't really understand how EVERYTHING was somehow Approved by their Finace Team on (10/29/2024)... but yet, it's the Finace Teams fault why my withdrawal has been so far delayed Smh!... I just want my situation resolved already!!! I had no choice but to come here on this site for help getting my payment through from black lotus casino!! .. I deserve my winnings and should've been payed out by now!!! begaining to question if they are lagit or some scam. Im just so sick & tired of waiting around for NOTHING it seems like!? ... "Soo PLEASE Help Me turn this situation of mine into a 'Resolved' Matter" lol 🙏🤞

"Thank you".

-Victoria ******

-[removed by Casino.Guru admin]

-Vrivera1993

Dear Vrivera1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Black Lotus Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I did pass the KYC Verification! ...

And, I also did accept a bonus in which I won 3,000 dollars TOTAL! ... But, I guess they have a rule now where people can only cash out $1,000 at a time! ... so when I tried to withdrawal a $1,000, they automatically just went ahead and drained my black lotus casino account completely dry & basically got me for the other 2,000 dollars that I had won!!!... soo, when I had called black lotus casino about that issue as well.... they told me that as soon as I made that withdrawal of $1,000 dollars frombonus, that whatever is left in my account, their automatically allowed to take it! Smh... Soo, I just left that situation with them and said F%*@$ It!!! Lol... just as long as they send me my $1,000 than!! ... and the,.. Still NOTHING grrr.

Im sorry if i confused you??! Lol .... but that was the same exact issue that I had came to you for help on here for! That's just how it all originally started off between me & black lotus

Thanks for your patience.

Please note that casino bonuses often carry some disadvantages. I checked the casino rules and found this:

11.10.2. Deposit bonuses of 101% or greater carry a maximum withdrawal of $1000. Deposit offers of 100% or lower carries no maximum withdrawal. Free Bonus, Free Spins, Tournament Wins, and Medal Promotions carry a maximum withdrawal of $100. When a deposit is made and a match/deposit bonus has been claimed, once wagering is met, the entire amount turns into Cash. The casino does indeed reserve the right to decline your withdrawal should we suspect foul play.

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play. 

I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service with your issue regarding the delayed withdrawal. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Vrivera1993,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Black Lotus Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hi Romi

The $1000 was processed, and the receipt of funds was confirmed by her bank on the 19th of November. Finance is checking with the processor as the player provided incorrect information when creating the withdrawal.

If the player can please update the correct details as the Routing Number and account number are from 2 different banks

Routing Number/Fedwire is for National Cooperative Bank, N.A. (as the player had captured)  and the account number is for Marisol Federal Credit Union as per statement provided 

Regards

Black Lotus Casino

Greetings all.

Dear Black Lotus Casino,

Thank you for providing the information.

Dear Vrivera1993,

Could you please do as the casino representative says and inform us whenever the withdrawal is complete?

Thank you in advance.

Resprectfully,

Romi

Dear Vrivera1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings all.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Respectfully,

Romi