Betspinz Casino - Затримка зняття коштів

Hello all

I'm really here to add fuel to the fire with this sham of a casino. First off, it's way to easy to win, which would be nice but if its to good to be true, then it more than likely is.

Second, they stop your gameplay once you reach a little over 2k, stating, youve reached your cap as a new and then prompting you to deposit to to verify your bank account. Which is somewhat standard practices by online casinos. But what threw me off, is how they changed the deposit from $50 to $20.

Customer service really bad, they harrassingly keep asking you deposit for verfication purposes, so they ended up locking me of live support (like all scammers do).

Just do yourself at great service and NEVER deposit here undrr any circumstances. You will lose your money

Dear PiSpinWin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear PiSpinWin,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hey Nick

Unfortunately no I have not received my winnings, I also doubt if I ever will. Now they are trying to get me to deposit money for account verification. In most cases, this is pretty standard, now normally, wouldn't have an issue doing this, but these guys are telling me to deposit one amount, but yet have a totally different amount posted on their website. That's a huge red flag, and of course accompanied with other complaints similar to my own, it's not looking on the up & up.

Other customers have deposited to verify their account but have been given nothing but the run around, unfortunately

Dear PiSpinWin,

We conducted a thorough review of Betspinz Casino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.

There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com

I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.