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After depositing money into the account, the account is frozen. All activities are prohibited. kyc request but all kyc operations at the site failed despite making changes to browser. The support team ignored my problem.

Dear chanlamroinhatban94,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was this the first deposit? Do I understand correctly that you are not able to play because you haven't verified your account yet?

Have you tried asking the casino about alternative options for the verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear chanlamroinhatban94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.