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Refuses to pay out. Have submitted 50 documents. Just refuses. Inventing new excuses all the time. Documents must be in color, etc. Finally, the bank produced a personal proof for the account, which they do not normally do. Getting a new passport for a driver's license is not enough. Kept for 4 months with this crap company. They are criminals, does anyone get MGA licenses?

Vägrar betala ut. Har skickat in 50 dokument. Bara vägrar. Hittar på nya ursäkter hela tiden. Dokument måste vara i färg osv. Sist fick banken utförda ett personligt bevis för kontot vilket de inte normalt gör. Fått fixa nytt pass för körkort duger inte. Hållt i 4 månader med detta skitbolag. De är ju kriminella, får vem som helst Mga licenser?

Dear Peder,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain if the verification in the casino is still ongoing? Was your withdrawal processed yet or not? When did you last speak with the casino and what was it about?

Could you please confirm the issue is assigned to the correct casino?

Looking forward to hearing from you.

Best regards,

Tomas

Well the other day they said they didn't need any more documents. But of course they canceled my withdrawal again.

Now they want new documents in again. This time selfie by holding id close to me.

It just continues. Then they ask for one document at a time and come up with new excuses all the time. Has any player ever cashed out here????

I think everyone writes about never getting their money.

How can the MGA approve all these confiscations of profits. I will never touch an MGA casino again. What a joke it has become

Ja här om dagen sa de att de inte behövde några mer dokument. Men givetvis avbröt de mitt uttag igen.

Nu vill de ha in nya dokument igen. Denna gång selfie genom att hålla id tätt intill mig.

Det bara fortsätter. Sen frågar de efter ett dokument i taget och hittar på nya ursäkter hela tiden. Finns det någon spelare som nånsin fått ut sina pengar här????

Tycker alla skriver om att de aldrig får ut sina pengar.

Hur kan MGA godkänna alla dessa konfiskerade av vinster. Jag kommer aldrig mer röra ett MGA casino mer. Vilket skämt det har blivit

Again my withdraw declined Friday without reason. I asked for a new withdraw in Friday. Now in middle Monday its still pending again. Try to contact them in chat but i think they have blocked because they never answer me anymore. So this is a Criminal company?. First withdraw at Betstro ( same company) still pending from January

Today they cancel all winnings. The 1000 euro around 11000 sek is just deleted. They dont answer in mail and they blocked me from theres chat

Are there no more requirements regarding the MGA license? These are bandits!!!! As bad as identity theft or internal fraud. Why doesn't the MGA revoke the license of these companies. Look at Betstro casino. Lots of complaints from customers not getting their money out. What the hell is going on???? Will never again dare to play at an MGA casino

Är det inga krav längre vad gäller MGA- licensen. Detta är ju banditer!!!! Lika illa som personrån eller internebedrägerier. Varför drar inte MGA in licensen för dessa bolag. Titta på Betstro casino. Mängder med klagomål från kunder som inte får ut sina pengar. Vad fan händer???? Kommer aldrig nånsin mer våga spela på ett MGA casino

Thanks for the update. I am sorry to hear your winnings were removed.

Could you please explain, if the casino explained why they canceled your winnings? Did they reference any rule being broken?

Please forward any relevant communication (chat transcripts, emails) between you and the casino to my email at tomas@casino.guru

I'll await your message.

I also submitted a report to the MGA. Once I did that and showed the notification to the casino, they paid out my winnings. It took blood, sweat and tears!! To get their money. Now I have received that and the matter is thus resolved.

Jag skickade också in en anmälan till MGA. När jag väl gjorde det och visade upp anmälan för casinot så betalde de ut mina vinster. Det krävdes blod, svett och tårar !! För att få sina pengar. Nu har jag fått som och ärendet är därmed löst.

Dear Peder,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru