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I made a withdrawal, they told me that the amount was paid but so far nothing. I sent the bank statement. and they don't deposit my money

eu fiz um saque, eles me falaram que o valor foi pago mais até agora nada. mandei o extrato bancario. e eles nao depositam meu dinheiro

Dear amanda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

It's been 10 days, and you said the amount was paid but it wasn't paid. I sent a bank statement to prove that the amount was not paid

Já se passaram 10 dias, e vocês falaram que o valor foi pago mas não foi pago. Eu mandei extrato bancário para provar que não foi pago o valor

Thank you for your reply, amanda. Please note we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear amanda,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.