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Hello, a few days ago I made a deposit with the bonus offer and won... When I made my withdrawals I wanted to do it by bank transfer but now it appears that they are only doing it for cryptocurrencies and 2 electronic wallets that are not used as much in my country than ezeewallet and ecopayz, here what we use the most is skrill in terms of electronic wallets or interbank transfers which they do not give me a solution, please I would like you to help me thanks since they tell me that I should use any of those means when for my part if they received bank transfer

Hola hace unos días realice un deposito con el bono de oferta y gane... A la hora de realizar mis retiros lo quería hacer por transferencia bancaria pero ahora me aparece que solo lo están haciendo por cryptomonedas y 2 billeteras electronicas que no son usadas tanto en mi país que ezeewallet y ecopayz, aquí lo que más usamos es skrill en cuestión de billeteras electronicas o transferencia interbancarias lo cual ellos no me dan solución, porfavor quisiera que me puedan ayudar gracias ya que ellos me indican que debo usar cualquiera de esos medios cuando por mi parte si recibieron transferencia bancaria

Dear bryam1915,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

I am afraid that in this case, the only solution here would be that you chose an alternative withdrawal method to withdraw your winnings.

Thank you in advance for your understanding.

Best regards,

Kristina

How about dear karina, now the. The amount has risen to 8640 soles, the problem is that they do not want to recognize the verification of my Account I found a means of cryptocurrencies for my country, and regarding the means of payment with electronic wallets, they do not allow me, so how can I withdraw and because of what was verified they have eliminated it to unverified when I wanted to make a withdrawal by cryptocurrencies thanks

Que tal estimada karina, ahora el. Monto a subido a 8640 soles, el problema es que no quieren reconocer la verificación de mi Cuenta encontré un medio de cryptomonedas para mi país, y respecto a los medios de pagos con billeteras electronicas pues no me dejan, entonces de que modo puedo retirar y porque de lo que estaba verificado me lo han eliminado a no verificado cuando quería realizar retiro por cryptomonedas gracias

Now the amount has risen to 10,000 soles but now they have validated my account but they tell me that there are errors in the cryptocurrency and that they are trying to solve it... I will continue to wait a little longer

Ahora el monto subió a 10 000 soles pero ahora ya validaron mi cuenta pero me dicen que hay errores en la cryptomonedas y que estan tratando de solucionar... Seguiré esperando un poco mas

Hello, how about the withdrawal amount rose to 12 thousand soles and I already verified by cryptocurrencies but the casino is putting me many obstacles now, saying that they are verifying and that there is an error when making the transfer,... Please I need help attached photos. I already passed the verification process and even sent the document to the page from which the cryptocurrency is derived

Hola que tal el monto de retiro subió a 12 mil soles y ya verifique por cryptomonedas pero el casino me esta poniendo muchas trabas ahora, diciendo que están verificando y que hay error al realizar la transferencia,... Por favor necesito ayuda adjunto fotos.. Ya pase el proceso de verificación e incluso envié el documento para la pagina la cual se derive la cryptomonedas

They have already responded and they are in process, I will be waiting for the casino again... In the same way I will continue informing until the payments to my account are finished

Ya respondieron y están en proceso quedaré a la espera de nuevamente del casino... De igual modo seguiré informando hasta que se termine de realizar los abonos a mi cuenta

I wish that they close the issue, they have already resolved and everything is in accordance with them. Thanks for everything casino guru

Deseo que cierren el tema ya resolvieron y todo conforme con ellos. Gracias por todo casino guru

Awesome news, bryam1915. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.