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I have tried to ask for withdraw and talk to chat many times.

They only say that it forwarded to the financial department. I asked repeatedly if they can help with this issue and if they can put me in contact with the financial department.

But they only ask me to wait.

Dear Habibishan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you are not able to request a withdrawal? Or has your withdrawal request been pending for too long?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello!

I have not made any successfull withdrawals before. And I can confirm that I have passed my KYC verification.

Thank you for your reply, Habibishan. Do I understand correctly that you are not able to request a withdrawal? Or has your withdrawal request been pending for too long?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Habibishan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have now received a withdrawal of 6000nok. Still waiting for 8000nok. I accumulated winnings with bonus.

Habibishan, I will keep this complaint opened until your confirmation regarding the successful withdrawal. Please let me know as soon as you receive the last payment.

Dear Habibishan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.