Bet2U Casino - Вилучення гравця затримується.

Dear I need guidance and advice on a withdrawal of $200 that I made at bet2u.com 2 weeks ago (October 21, 2022) by skrill and that has been pending since that day, when speaking with support and the chat, they only answer me that it is being processed It should be noted that it is the first time in 4 years that a withdrawal on that page takes so long... before I had requested several for similar amounts and no problem, they always arrived in less than 1 day, sometimes in 1 hour... but now I know They have taken a long time, I also clarify that I have my account verified 2 years ago. And well, the truth is that I am very angry because they do not respond at all... I hope someone can guide me

Estimados necesito orientacion y consejos sobre un retiro de $200 que hice en bet2u.com hace 2 semanas (21 de octubre 2022) por skrill y que esta pendiente desde ese día, al hablar con soporte y el chat, solo me responden que se está procesando, cabe señalar que es la primera en 4 años que se demora tanto un retiro en esa pagina.. antes habia solicitado varios por montos similares y ningun problema, siempre me llegaban en menos de 1 día, a veces en 1hr.. pero ahora se han demorado bastante, aclaro ademas que tengo mi cuenta verificada hace 2 años. Y bueno la verdad es que tengo mucha rabia porque no responden nada.. espero que alguien me pueda orientar

Hello Sierrazul,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet2U Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time the casino requested any document for verification? Did you accumulate your winnings with real money or did you use a bonus? What payment method did you use to withdraw? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear, to answer the query.

1- The last time I sent verification documents was in May 2020, in fact I went through the interview they do on skype, and everything was fine.

2- I accumulated the earnings with real money without a bonus

3- Payment method was skrill, the same one I use to deposit

4- I continually talk to the casino on livechat to ask about the withdrawal, but they always answer me the same, that it is being processed, today November 4, 2022 was the last time I talked to livechat bet2u. And by mail 1 week ago I contacted support and they replied that the withdrawal is still in process.

Estimado, para responder la consulta.

1- La última vez que envié documentos de verificacion fue en mayo de 2020, de hecho pasé por la entrevista que hacen por skype, y todo bien.

2- las ganancias las acumulé con dinero real sin bono

3- Metodo de pago fue skrill, el mismo que uso para depositar

4- hablo continuamente con el casino por livechat para consultar por el retiro, pero siempre me responden los mismo, que se está procesando, hoy 4 de noviembre 2022 fue la última vez que hable con livechat bet2u. Y por correo hace 1 semana me contacte con soporte y me respondieron que sigue el retiro en proceso.

Dear Sierrazul,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Bet2U Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.