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Hi. I have been waiting since 23 April for withdrawal which is 18 days ago. I have been onto chat support each day and just told same thing that they are busy and it will be processed soon. This is an excessive delay and I get the feeling that they are not telling me the truth that it will be processed on few day as they have told me that 16 days ago. Can you please help with my complaint.

Dear Kazzar78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much for your email, Kazzar78. Have you accumulated your winnings with or without an active bonus? Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Hi Kristina. I confirm that no bonus funds was taken/used so the withdrawal does not have any wager restrictions. The withdrawal still shows as pending on their site. Thanks

Thank you very much Kazzar78 for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you Kristina. Look forward to hearing from Branislav.

Hello, Kazzar78,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Beem Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Greetings all,

Based on the information received from the casino representative outside this open thread, I am extending the timer by additional 7 days. Please note if there is no progress with the issue or we do not receive any relevant information/update regarding the player's issue, the complaint will be closed as unresolved.

Dear all,

cashout of 2000EUR has been processed successfully 27.05.

Kind regards,

BeemCasino Team

Thank you, BeemCasino Team, for the update.

Dear Kazzar78,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Please let us know as soon as you receive the payment.

Thanks Branislav.

I confirm I have received the funds now

Great news! Thank you, Kazzar78, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Beem Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru