Batery Casino - Виведення коштів гравцем заблоковано через затримку підтвердження.

Dear Nikhil8778,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes I have submitted all my documents which was asked from Battery bet.

And they said me that your documents is accepted please come after 72 hours to check.

This message was sent me at 4 Jan .

After that I contacted them after 72 hours at Jan .

About the verification.

But they didn't reply.

I waited 2- 3 days more but they didn't reply.

I also talked them in live chat.

They every time said me to wait.

Today is 15 feb almost 11 days passed away they are not even replying

Please help me casino guru .

I have balance in my account.

Thank you very much for your reply, Nikhil8778. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Nikhil8778,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.