Batery Casino - Депозит гравця не зараховано на рахунок.

I Had Deposited 1050₹ Through UPI On 15th October But My Money Still Not Credited To My Baterybet Account.

Please Take Action Against Them.

Thank you.

Dear Pranay_kr, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Batey casino is ripper.

They are telling me that they hadn't received anything.

Please take action against this fraud website.🙏

Dear Pranay_kr, have you contacted your payment provider regarding the lost deposit?

Yes they told the money set was already sent successfully to the Marchent

Has the money been credited to your casino account?

When was the last time you communicated with the casino's customer support? Have you provided them with the receipt of your deposit?

I had already provided all screenshots and banking screenshot still my deposit not credited.

They ripped my deposit

Please forward the screenshots of your deposit receipt as well as your bank statement since October 15 to veronika.l@casino.guru. Kindly send me all the relevant communication between you and the casino regarding this issue as well. Thank you.

Email was sent.

Thank you very much, Pranay_kr, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Pranay_kr,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Batery Casino to join the conversation and participate in the resolution of this complaint.

Dear Batery Casino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

Casino.Guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pranay_kr,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

There is one more possible way you can try to solve your problem - to file a complaint with the gaming authority the casino is regulated by - Gaming Curacao. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) and use a "Contact" button or by sending your complaint to info@gaming-curacao.com. Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if needed.

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru

Greetings all after a long time,

We decided to reopen the case after receiving a request from the casino and give it one more chance to get resolved.

"Dear Pranay_kr,

We truly regret that this complaint was not resolved on time and we are eager to re-open your complaint for resolving.

Please share the missing deposit screenshot for us to check it.

Best regards,

Batery."

Dear Pranay_kr,

I checked the documents you provided earlier, and there are several discrepancies between the bank statement and screenshots of the transactions.

While your bank statement (ICICI Bank) shows transactions between October 15, 2023, to November 16, 2023, I can see only one transaction in the amount of 1050 INR (UPI), made on October 16, 2023. However, there is also a screenshot with a transaction confirmation - made on October 15, 2023, although the same amount, it looks like the receiver is an individual - a physical person, not a company/casino. Then, there is another screenshot with the payment details in the amount of 500 INR, successfully completed to a company, however, made on November 16, 2023, which makes no sense.

Can you please clarify the disputed amount, when the deposit in question should have been made (exactly), and provide us with a screenshot of this deposit (transaction made to the casino), as the casino requested?

Thank you.

Dear Pranay_kr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The actual transaction is 1050 INR.

I sent a screenshot of 500 INR which was sent by mistake.

Also the transaction were made on 15th October 2023.

But in bank statement it will show after 1 day so there's showing 16th October 2023 1050 INR transaction.

You can also check the reference id of them.

Alright, Pranay_kr, thank you for the clarification. Let's ask the casino for more details because they completely ignored my last email.

Dear Batery Casino Team,

I sent you an email on January 21, 2025, and until now, I have not received any response. Therefore, I will resend the same email with the attachment and a few notes to the email address support@batery.in, from which you contacted us regarding the reopening request.

Please check the attached file (communication/email from the user with all the attachments he provided before) and inform us if it is enough to start an investigation on the casino's side or what else you would need from the complainant to review the matter sufficiently.

Feel free to reply directly here or to my email I will send in a while.

Please note if no one replies here or via email with the relevant information or details within the standard time frame (2 timers from now on), the case will be closed as 'unresolved' again.

Thank you for understanding. Looking forward to hearing from you here or via email.

Dear Batery Casino Team,

Thank you for your response and the update.

Will anyone from the casino contact the user regarding the support request once the investigation is completed? Or, how will he find out about the results of the investigation, please? What is the estimated time frame for finishing the investigation on the casino's side?

Thank you.

There is no option to reply.

Showing no more option to reply in chat.

Thank you both for your replies.

Dear Pranay_kr,

Did you follow the casino's instructions provided earlier? Were you logged into your casino account correctly and to the correct casino account?

"You can access it on the requests page in your Batery app or on our website. Please see it and if there are any additional information that you believe can be useful for solving this query, please share it in the request."

Dear Batery Casino Team,

Can you please provide the user with clear instructions on how he can share the necessary additional information about the payment with the casino/in the support request? Is it possible to provide us with screenshots/a manual on how to do it to avoid other delays?

Thank you.

Dear Branislav,

We have informed the user about his problem on February 11th and recommended to contact their bank for further information about their payment.

Unfortunately, we have not heard from them since.

Best regards,

Batery.

I already contacted bank and they said it was successfully paid and will not be refunded

Thank you both for your replies.

Dear Pranay_kr,

Can you also prove it somehow?

Can you please contact your bank in a form that you can record (screenshots/transcription/email), with transaction details visible in the communication, the date/time of the communication, as well as the details confirming you discussed the transaction with a bank customer support representative (for example - a link to the website visible in the screenshots or an official email and a representative's signature, sender's email)?

Once it is done, please forward the whole communication with the bank's final statement regarding the payment to my email (branislav.b@casino.guru).

Thank you.

They said they will not provide this kind of any proof.

They are saying to contact the Marchent.

Alright, Pranay_kr, so please forward proof of it, how your bank claimed that, to my email address (branislav.b@casino.guru).

The merchant confirmed a long ago that they did not receive those funds.

Thank you. Looking forward to the proof of your bank's claims about not providing such evidence/details.

Dear Pranay_kr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sent proof to your mail.

When did you send it, Pranay_kr? Unfortunately, I have not received any email from you so far.

Please resend the email once again with the requested, and provide us with a screenshot of the email with a visible date/time, the sender's and receiver's email addresses, and the content of the email/attached files.

My email is mentioned above in my post from March 7, 2025.

Please note that if you fail to cooperate, your complaint will be closed/rejected.

Thank you for understanding. Looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions, and he failed to cooperate in resolving the matter. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will be impossible without the requested information/details/evidence.

Thank you very much, Batery Casino Team, for providing information and cooperation!

Best regards,

Branislav, Casino.Guru