AngliaBet Casino - Обліковий запис гравця було закрито після спроби вивести кошти.

I made a deposit, changed my mind about playing, after withdrawing funds, I decided to write to support what was wrong with the withdrawal, and the administrator wrote that I had violated something and deleted my account. he forbade me to write in an online chat, he got bored.

Hello GODENKOR,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AngliaBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I can’t withdraw my deposit, I didn’t play the games. when I decided to withdraw funds, they simply blocked the online support chat and my personal account. The last conversation with them was on June 15th. I didn’t confirm anything, I literally made a deposit and decided to withdraw it, when my personal account was blocked.

я свой депозит не могу вывести, я не играл в игры. когда я решил вывести средства мне просто заблокировали онлайн чат поддержки и мой личный кабинет. последний разговор с ними был 15 июня. я ничего не подтверждал, я буквально сделал депозит и решил его вывести, как мне заблокировали личный кабинет.

Hello GODENKOR,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Hello GODENKOR,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

I sent you the last message with online support. after that they blocked me and the chat too

я выслал вам последнее сообщение с онлайн поддержкой. после этого они меня заблокировали и чат тоже

Hello GODENKOR,

The live chat shows that the casino were supposed to send you an e-mail. Did you receive any from them explaining the situation?

I wrote them a letter twice, they never answered me

я им писал два раза письмо, они не ответили мне ниразу

Thank you GODENKOR for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, GODENKOR,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear AngliaBet Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked? Has the user's unused deposit been confiscated or will the casino refund it? If it should be refunded, how and what is the estimated time for processing?

If we are talking about a breach of the casino's Terms and Conditions, and disputed funds (unused deposit) were confiscated, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Dear GODENKOR,

I was in contact with the casino, and I am waiting for further details outside the thread. Therefore, I am extending the timer for the casino.

Once I have any news, I will inform you.

Thank you for your patience and understanding.

Dear GODENKOR,

I am sorry for the delay. I am here with hot news. However, it will not make you happy.

After gathering all the necessary information and details, we are rejecting the complaint for the following reasons:

• Providing incomplete/misleading information since the beginning - you claimed that you did not play any games, only deposited and changed your mind and that the casino CS informed you about a breach of something, while it was not shown in the screenshots you provided earlier, and you were asked to contact the casino via email (which you either did not do at all or received a response with more details but did not share them with us); however, now we already know that you tried to play, but in a suspicious/prohibited way, making a bet in sports betting, which was refused and deleted by the casino
• The matter is obviously related to sports betting and a breach of rules governing it, which is a kind of issue we currently do not handle; you did not make a bet in the casino section
• Although we will not look into it in more detail due to the previous point - there are likely more linked accounts that committed the same as your disputed account

If you are not satisfied with the complaint solution, I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints or to ADR if there is any (usually stated in the casino's Terms and Conditions or you can ask the casino customer support about it).

Although only outside the thread - thanks to the AngliaBet Team for providing information and for their cooperation.

Best regards,

Branislav, Casino.Guru