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I got an Admin Cash Desk deposit, what is that or who is it?

Postscript: the casino that I occupy is not that, I just want to know what that is

me aparecio un deposito de Admin Cash Desk ¿que es eso o quien es?

Posdata: el casino que ocupo no es ese, solo quiero saber que es eso

Dear danielmercadillo7,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

I recently checked the casino that I usually use and a deposit appeared, which said that it is free money, the deposit is $100 and it said that it came from the administration box (in English admin cash desk), I saw the history and it appeared a transaction that the description was this (cash deposit from leaderboard)

My question is: is that money safe? Can I occupy it? Where does it come from ?

postscript: the casino I use is not the casino I selected, it's another casino, but I don't want to mention names because I don't have some kind of problems

Hace poco revisé el casino que ocupo usualmente y me apareció un depósito, que decía que es dinero gratis, el depósito es de $100 y decía que venía de parte de la caja de administración (en inglés admin cash desk), vi el historial y aparecía una transacción que la descripción era esta (depósito en efectivo de la tabla de clasificación)

mi consulta es: ese dinero es seguro ? Lo puedo ocupar? De donde proviene ?

posdata: el casino que uso no es el casino que seleccione, es otro casino, pero no quisiera mencionar nombres por no tener algún tipo de problemas

Thank you for your reply, danielmercadillo7. Do I understand correctly that this is not even a complaint about something the casino did wrong but a question about our opinion on some bonus? Also, do I understand correctly that you didn't even choose the right casino? How am I supposed to help if I don't know which casino you are talking about?

Either you will tell me the correct casino, or I will close this complaint. It is unfair to deliberately submit a complaint about an incorrect casino. Thank you for your understanding.

Dear danielmercadillo7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.