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I signed up for this casino on the recommendation of a person, I made a deposit of 100 and I won 150 and they say that the amount to withdraw is from 50 reais, but it is not true!

Now I have to play specific games to get my bar yesterday it was at 31%

And today it went to 16% had to play 7811 to be able to unlock and now it went to 15490

Me cadastrei nesse cassino por indicação de uma pessoa fiz um depósito de 100 e ganhei 150 e falam que o valor pra sacar é a partir de 50 reais mais não é verdade!

Agora tenho que jogar jogos específicos pra poder sacar minha barra ontem tava em 31%

E hoje foi pra 16% tinha que jogar 7811 pra poder desbloquear e agora foi pra 15490

Dear 5036171918,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? Do I understand correctly that the casino reduced your winnings? Also, do I understand correctly that you need to complete any wagering requirements?

I will be waiting for your reply patiently.

Best regards,

Kristina

So he didn't reduce my earnings, the problem is that I have to play the inner games, so I'm playing and as I play these games to raise my serve bar, the value to reach the bar increases, yesterday I had 15,411

Today it is already at 15,533 games and this value does not decrease, it only increases... I needed to play 7,430 to be able to withdraw, as I recharged so as not to affect my winnings, this value went to 15,430, now it is 15,533, I have already played almost 5,000. Before we register, they say that the withdrawal amount is 50 reais, but they do not mention this requirement

Então ele não reduziu meus ganhos, o problema é que eu tenho que jogar os jogos internos, então eu estou jogando e na medida que jogo esses jogos pra subir minha barra de saque o valor pra atingir a barra vai aumentando, ontem eu estava com 15.411

Hoje já está em 15.533 jogo e esse valor não diminue só aumenta... Eu precisava jogar 7.430 pra poder sacar, como fiz uma recarga pra não mexer nos meus ganhos esse valor foi pra 15.430 agora tá 15.533 eu já joguei quase 5 mil. Antes da gente se cadastrar eles falam que o valor de saque é 50 reais mais não falam desse requisito

Thank you very much for your reply, 5036171918. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear 5036171918,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It has already been resolved thank you very much

Já foi resolvido muito obrigada

Dear 5036171918,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru