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Hello,

I need your assistance in having this casino block my account. I've asked them kindly, through chat and email, to do it, but they insist on not doing so. They want an endless amount of personal data to deactivate my account. This site lacks user protection systems, self-exclusion, or deposit limits. I need them to delete my account. I'm lost on what to do. This is what they responded with, it's almost a mockery.

Hello!

To block a profile, we need to confirm that it is the account owner contacting us.

To do this, please answer the following questions in the free field provided or next to the questions themselves:

-Current email address assigned to the account:

-Reason for blocking the profile:

-Your phone number:

-Your date of birth:

-Your IP Address (you can check your IP address at https://whatismyipaddress.com/):

-Amount of recent deposits you can specify:

-Amounts of last withdrawals you can specify:

-Payment methods for deposits and their requirements*:

-Payment methods for withdrawals and their requirements*:

These may be a phone number, wallet or card mask.

A card mask is the first 6 and last 4 digits of your card.

Also, send in the following photos in JPG format:

Your photo with an open passport in your hand;

You may hide the series and number of the passport except for two characters on both ends.

Passport photo near your open profile, where you can see the profile mail and phone number;

A statement on the card/wallet, where you can see the information of payments made to our website for one month from the last deposit.

IMPORTANT!

Send all the information in response to this letter using the "Reply" button;

Take clear, high-quality photos;

For the procedure, we need all the answers. Without them, we cannot block the account.

Best regards, Diana

7slots Gaming Club Support Team.

If you have any further questions,

You can always write us an email

or get in touch with us on the site via the "Online Help" chat ("24/7 Support" in the mobile version).

Hola

Necesito su ayuda para que este casino me bloquee mi cuenta, se los pedí amablemente por chat y correo e insisten en no hacerlo, me solicitan un sin fin de datos personales para deshabilitar mi cuenta. El sitio no cuenta con ningún sistema de protección al usuario, autoexclusión o limites de ingresos, necesito que eliminen mi cuenta, no se que hacer, esto es lo que me respondieron, es casi una burla.

¡Hola!

Para bloquear un perfil, debemos asegurarnos de que sea el propietario de la cuenta quien se comunique con nosotros.

Para ello, responda a las siguientes preguntas en el campo libre que aparece o frente a las propias preguntas:

-Dirección de correo electrónico asignada a la cuenta en este momento:

-Motivo de bloqueo del perfil:

-Su número de teléfono:

-Tu fecha de nacimiento:

-Su dirección IP (puede verificar la dirección IP en https://whatismyipaddress.com/):

-Importe de depósitos recientes que puede especificar:

-Importes de las últimas retiradas que puede especificar:

-Métodos de pago de depósitos y sus requisitos*:

-Métodos de pago de retiros y sus requisitos*:

Pueden ser un número de teléfono, billetera o máscara de la tarjeta.

La máscara de la tarjeta son los primeros 6 y los últimos 4 dígitos de su tarjeta

Envía también las siguientes fotos en formato JPG:

Su foto con un pasaporte abierto en su mano;

puede ocultar la serie y el número de pasaporte a excepción de dos caracteres en ambos.

Foto de pasaporte cerca de su perfil abierto, donde puede ver el número de perfil correo y el número de teléfono;

Un extracto en la tarjeta/billetera, donde se puede ver la información de los pagos a favor de nuestro sitio web durante un mes desde el último depósito.

¡IMPORTANTE!

Envíe toda la información en respuesta a esta carta utilizando el botón "Responder";

Tome fotografías claras y de alta calidad;

Para el procedimiento, necesitamos todas las respuestas. Sin ellos, no podremos bloquear la cuenta.

Saludos cordiales, Diana

Equipo de soporte de club de juegos 7slots.

En caso de preguntas adicionales,

siempre puede escribirnos una carta

o contactarnos en el sitio vía el chat "Ayuda en línea" ("Soporte 24/7" en la versión móvil).

Dear ClessCL,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to emphasize that many casinos require complete verification from players before they close their accounts to ensure that they prevent them from opening another one in the future, especially in case players request self-exclusion due to gambling problems.

Could you please advise if you have already provided all the required information?

If not, I suggest that you fully cooperate with the casino and provide all the necessary documents as soon as possible so that they can proceed with the account closure.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

hello

I do not plan to give my personal data to a casino of this type. I need them to close my account, it is unusual that they don't do it, especially with a person who has gambling addiction problems. I demand that they close my account without giving them data because I don't want them to use it to send me promotions or anything like that.

hola

No pienso entregarle mis datos personales a un casino de este tipo. Necesito que cierren mi cuenta, es insolito que no lo hagan, menos con una persona que tiene problemas de adicción al juego. Exijo que cierren mi cuenta sin entregarles datos porque no quiero que los usen para enviarme promociones ni nada del estilo

Thank you for your reply, ClessCL. Although I understand your frustration, unfortunately, we are not able to proceed with this case without cooperation from your side. Please let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

As I told you, I'm not going to leave my personal data to a scam company that advertises itself in a dubious way, let's move on from that, if you want to force me to do that I won't allow it, I won't play on that site again, don't worry, I just ask you that you validate the bad rating that I left in their feedback that you did not accept it from me.

como te comente, no pienso dejarle mis datos personales a una empresa scam que se publicita de forma dudosa, paso de eso, si uds me quieren obligar a eso no lo permito, no volvere a jugar en ese sitio no te preocupes, solo te pido que valides la mala califiacion que les deje en su feedback que no me lo aceptaste.

Alright. I understand your decision and the reason behind it, however, we are not able to help you under these circumstances.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.