4raBet Casino - Обліковий запис гравця було закрито після перевірки.

Hello sir,

I am playing on 4rabet from last two years ,I have 16 k on my account yesterday I applied for verification because I can't got my withdrawal so I applied and now today they are showing that your account is blocked due to failed verification else yesterday they are saying you have completed the verification now they blocked my account please help me sir and the customer support is also not giving any reply

Hello Bhumi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4raBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I give my aadharcard to casino site for verification on 11 April at estimated time 2 pm, and I speak with casino on 12 and 13 April in login page it's showing your verification is failed that so your account is blocked I tried to many times but they are not unlocking my account they are saying that I have break their rules I didn't do anything I played fairly and won in blackjack ,I gave them my aadharcard to verify and then suddenly at 3.26 am 12 April I received mail that my account is getting blocked I didn't know which document are verified they didn't ask me for another document after aadhar verification

Hello Bhumi,

Please forward the communication between you and the casino to nikolas.b@casino.guru.

Dear Bhumi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I send you communication on the mail sir and I am also providing here to

They are saying that I violated the rules but I didn't do it they are showing it's blocked because of this and they are doing because I played and won a big amount and they don't want to give me the amount so this their new strategy to fraud people

Thank you Bhumi for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Sir please help me

Hello there,

Thank you Bhumi for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 4raBet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Good afternoon, dear participants of the dispute.

User's account has been blocked for violating the rules of our platform. Please follow this link to read all the rules and pay attention to clause 9.3 and section 13: https://4rabetsite.com/terms-and-conditions.

With regards,

4rabet team

I didn't violated your rules when I won a big amount of money you guys are saying I violated your rules is this fair and why you don't guys give me any warning ??, and you really want to ban che account then why don't you blocked it when I was deposing money??

Thank you for the update 4raBet Casino, would it be possible to provide any evidence of the violation of the aforementioned rules? You can forward any information to my email (peter.c@casino.guru) Thank you in advance!

Good afternoon!

We send you proof that the player has violated our rules and used a multi account.

Once again I remind you that we do not give the right to publish or disclose the data from these screenshots. 

This is only for the internal use of Casino Guru Manager to resolve the request in our favour.

Did I create multiple accounts on same IP address or something I used my frnds account to play and resolve his problem of his withdrawal I didn't make multiple accounts on same IP adress I didn't violate your rules check it closely

Thank you for the clarification 4raBet Casino representative.

Dear Bhumi, the casino has provided me with undeniable evidence of multiple accounts. We believe the actions taken are justified and will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter