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Hello, I made a deposit with a 500% bonus. I then made the bonus completely illegal and then had €3000 paid out. But since 12/24/21 I am now waiting for the payment. Same every time they say it's checked. Please help me this is so unfair

Hallo ich hab mit einem 500%Bonus eingezahlt. Ich hab dann den Bonus komplett ungesetz und dann 3000€ auszahlen gelassen . Aber seit den 24.12.21 warte ich nun auf die Auszahlung. Jedes Mal das gleiche das sie sagen das es überprüft wird . Bitte hilft mir das ist so unfair

Dear Jan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

If there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Jan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.