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Hello, I've been waiting 2.5 months for my payment to be processed! in the chat you are always lied to and put off but nothing happens! once you get a reaction more than ever ... if there is an answer it's just a copy paste answer ... i should be patient! but i think i have Waited enough and now I hope that someone will help me here!

lg Daniel

Hallo ich warte nun mitlerweile seid 2,5 monaten auf die bearbeitung meiner auszahlung! im chat wird man immer nur belogen und vertröstet aber nichts passiert!per eimal bekommt man sogut wie nie eine reaktion ...sollte es doch eine antwort gebenist es nur eine copy paste antwort ...ich sollte mich gedulden!aber ich denke ich habe genug gewartet und nun hoffe ich das man mir hier hilft!

lg Daniel

Dear sturm9883,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina

Here it's basically like my other complaint, only that it's been 2.5 months ...

It's my first payout ... My account was verified with kyc and I even had to send all the other documents at the beginning ... Since there were problems with the kyc system ... There I already lost a week that was on top of that ...

The contact with the casino is exactly the same as with the maximalwins casino .... With support mostly nothing comes up or the answer that my payment is still being processed and that I should be patient ... In the chat you are only lied to and delayed ... With Statements like: there are technical problems., Your payout has top priority for us., You have too many payouts and cannot keep up ... And many more .... And if you ask a little bit, the chat is closed here too and on it pointed out I should be patient ...

Also here I have no chat history and that kind of thing .. Until recently, didn't even know that there was something like that here ...

Lg Daniel

Hallo kristina

Hier ist es im Grunde wie bei meiner anderen Beschwerde nur das es hier schon 2.5 Monate sind...

Es ist meine erste Auszahlung... Mein Konto wurde mit kyc verifiziert und sogar alle anderen Dokumente musste ich am Anfang senden... Da es mit dem kyc System Probleme gab... Dort habe ich auch schon eine Woche verloren die noch obendrauf kommt...

Beim Kontakt mit dem Casino ist haargenau wie beim maximalwins casino.... Beim Support kommt meistens garnichts oder die Antwort das meine Auszahlung noch in Bearbeitung ist und ich Geduld haben soll... Im Chat wird man nur belogen und hingehalten... Mit Aussagen wie :es gibt technische Probleme.,ihre Auszahlung hat für uns oberste Priorität.,sie habe zuviele Auszahlungen und kommen nicht hinterher... Und viele mehr.... Und wenn man ein bissel nachfragt wird der chat auch hier geschlossen und darauf hingewiesen ich soll Geduld haben....

Auch hier habe ich keine chatverlaufe und sowas.. Wusste bis vor kurzen nicht mal das es sowas hier gibt...

Lg Daniel

Thank you very much sturm9883 for your reply. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello sturm9883 ,

I am sorry to hear about the problems with your withdrawal. I will attempt to contact the casino to see if I can help.

We would like to invite 24CasinoBet to join the conversation and participate in the resolution of this complaint.

Hello Adam..

First of all, thank you for taking care of it ... I am always put off or lied to there ... I chatted with them again yesterday ... As always, just the same crap and the same excuses .... If you want, I'll send you chat by email ...

I don't get any more answers to emails ... If you see it positively, at least I won't be lied to anymore 😁😁😁

And has the casino already contacted you? I doubt that there will be any reaction ...

Lg Daniel

Hallo Adam..

Erstmal danke das sie sich darum kümmern... Ich werde immer nur vertröstet oder belogen dort... Habe gestern wieder mit denen gechattet... Wie immer nur der gleiche Mist und die gleichen ausreden.... Wenn du willst sende ich dir den chat per Email...

Bei Emails bekomme ich nicht keine Antwort mehr... Wenn man's positiv sieht werd ich zumindestens nicht mehr belogen 😁😁😁

Und hat sich das Casino schon gemeldet? Ich bezweifle ja das da irgendeine Reaktion kommt....

Lg Daniel

Hello sturm9883 ,

Please forward any communication from the casino that you feel may be relevant to my email: adam.m@casino.guru

I have not had a reply from the casino yet, if they respond you will receive a notification.

We would like to ask 24CasinoBet to reply to this complaint.

We are extending the timer by 7 days. If there is no response within the set time frame, the complaint will become ‘unresolved’ and have a negative effect on the casino's rating.

Has any of the two casinos ever responded to such complaints?

Hat sich eigentlich schon jemals eines der beiden casinos gemeldet auf solche Beschwerden?

Hello sturm9883 ,

There has previously been communication. Hopefully, we will see a response.

Dear sturm9883,

As we have received no response from the casino after repeated attempts, we must now close this complaint as 'unresolved'.

As the casino operates without an official license and doesn't use an ADR service, there isn't anything further we can achieve.

I am sorry we could not have been of more help with this matter.

Best regards,

Adam