1xBet Casino - Запити гравця на зняття було відхилено, що призвело до того, що гравець виграв гроші.

I placed 6 withdrawals €900 each to my Binance, waited for the withdrawals to be approved and went back to playing. I placed my auto spin on as I had a lot of money left in my casino balance. When I checked again, my balance was very high, I thought nothing of it. Then when I went out of the game, I noticed my withdrawals were rejected for an unknown reason. I proceeded to withdraw again, and even asked customer service, they just told me to place the withdrawals again.

so I did, and without me knowing, I gambled all my money away. I don’t think this is fair, there was no clear reason why my funds were returned to my account, and all my withdrawals were approved.

Dear naybnard,

Thank you for submitting your complaint. I'm truly sorry to hear about the difficulties you're facing with your withdrawal cancellation. I understand how frustrating this situation must be for you.

In cases like this, it’s important to be particularly vigilant about your account balance, especially when using auto spins, as it’s easy for funds to be used without realizing it. Since the casino returned the funds to your account, they were deemed available for gameplay.

Unfortunately, when funds are returned and then lost during gameplay, casinos typically do not offer refunds, as those funds were actively wagered. Additionally, it’s common for casinos to request further verification as part of their standard procedures, which may cause delays.

I know this may not be the outcome you were hoping for, and I completely understand your frustration. Please consider being cautious with your account balance moving forward to avoid similar issues.

If there is anything else you believe I may have overlooked, please feel free to share, and I will reassess. Otherwise, this complaint may be closed as rejected.

Best regards

Veronika

I would understand it had my withdrawals not been approved. I had €500 and odd left in my casino balance after placing my withdrawals.

Once the withdrawal has been approved, I shouldn’t be liable for the funds, they placed it back into my account without any clear explanation as to why, no pop up notification making me aware of it.

They shouldn’t be allowed to do that and if I’m not mistaken it goes against their licence regulations.

And there were no further communications from the casino regarding my withdrawals. So it’s not like they rejected my withdrawal requests due to further verification. They approved it and then rejected it with no clear explanation. And I want the original approved withdrawal to be honoured.

I’m sorry to inform you that the money was lost during regular play. As I mentioned earlier, it’s the player’s responsibility to ensure that the balance in their account is accurate before continuing to play. It’s also important to note that it seems highly unlikely not to notice a significant increase of €5,300 in your balance.

While I understand your frustration and agree that your overall experience should have been better, it's ultimately up to the player to be cautious. In the future, I would recommend either waiting for your withdrawals to be processed before continuing to play or avoiding the use of auto-spin features while waiting for payouts. This can help prevent issues like this from happening again.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.