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Hi on 10/09/2022 I registered on the site www.1betasia3.com I deposited 900 euros and played with real money at the casino exactly on portomaso roulette ... I won, and now I have 13000 euros in my account. I made a request for a withdrawal of 5000 euros on 10/09/2022, and the kyc procedure was started, they asked me for my identity document, my credit card, my bank statement, my certificate of residence, the selfie with the document and in addition my identity document authenticated by a notary ... I have sent everything 13 days have passed, and my withdrawal is still pending, they have not replied to my emails and I am very angry and sorry about what happened. I am disappointed with the casino's behavior which does not protect its members.

Salve in data 10/09/2022 mi sono iscritto sul sito www.1betasia3.com ho depositato 900 euro e giocato con soldi reali al casinò esattamente sulla roulette portomaso... ho vinto, e ora sul conto ho 13000 euro. Ho fatto la richiesta di un prelievo di 5000 euro in data 10/09/2022, ed è stata avviata la procedura kyc, mi hanno chiesto il mio documento d'identità, la mia carta di credito, il mio estratto conto bancario, il mio certificato di residenza, il selfie col documento e in più il mio documento d'identità autenticato da un notaio... Ho inviato tutto sono passati 13 giorni , e il mio prelievo è ancora in sospeso, loro non mi hanno più risposto alle mail e io sono molto arrabbiato e dispiaciuto dell'accaduto. Sono deluso dal comportamento del casinò che non tutela i propri iscritti.

Dear nickmandick89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi kristina it's been 13 days since the withdrawal request tomorrow is the fourteenth day, my account has been verified

Ciao kristina sono passati 13 giorni dalla richiesta del prelievo domani è il quattordicesimo giorno,il mio account è stato verificato

Dear nickmandick89,

Have you received your withdrawal from the casino yet?

Hi kristina no, no the

my withdrawal has been pending for 14 days….

Ciao kristina no, niente il

mio prelievo è in attesa da 14 giorni….

Good morning, is there any news for me? at the moment they did not let me know anything, I contact the assistance of 1bet.com but they always tell me the same things and I have no answers

Buongiorno c'è qualche news per me? al momento non mi hanno fatto sapere nulla, contatto l'assistenza di 1bet.com ma mi dicono sempre le stesse cose e non ho risposte

Thank you for your reply, nickmandick89. Do I understand correctly that you have not received any confirmation regarding successful verification? Also, do I understand correctly that you have not activated any bonuses?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

Hi kristina, I have sent to kyc@1bet.com all the documentation they requested. And my withdrawal is pending since 09/10/2022. I have never played bonuses, deposited my money and played roulette. Now I'll turn it all over to your email

Ciao kristina io ho mandato a kyc@1bet.com tutta la documentazione che mi hanno richiesto. E il mio prelievo è in sospeso dal giorno 10/09/2022 . Non ho giocato mai bonus ho depositato i miei soldi e ho giocato alla roulette. Ora ti giro tutto alla tua mail

kristina i just sent you the

mail with all the documentation that 1bet asked me and I sent

kristina ti ho appena inviato la

mail con tutta la documentazione che 1bet mi ha chiesto e io ho inviato

Kristina good morning do you have any news for me? The casino does not respond to my emails

Kristina buongiorno hai qualche notizia per me? Il casinò non mi risponde alle mail

Thank you very much nickmandick89 for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

OK let's hope kristina ...

OK speriamo kristina...

I wanted to ask you but if I contact the Curacao license do I get anything? I saw that the site is there

Volevo chiedervi ma se contatto la licenza Curacao si ottiene qualcosa? ho visto che c'è il sito

Hello nickmandick89

I'm Michal and I have taken over your complaint. I have reviewed your case.

We have 1Bet Casino in our database as licensed in Curaçao. If you feel you want to take this complaint further you can contact Curaçao Gaming authority here (info@gaming-curacao.com) or (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

Anyway, I will still contact the casino to see if we can help.

We would like to invite 1Bet Casino to join the conversation.

Dear 1Bet Casino, 

Can you please provide some information regarding the player's withdrawal delay?

Good news I received the

winnings… thanks for what you do

Buona notizia ho ricevuto la

vincita… grazie per quello che fate

Great news, nickmandick89. I'm glad to hear that you successfully received your winnings. In the future, when you don't want to go through this kind of experience, I would kindly advise you to check and play in the recommended casinos from our list. We pride ourselves on having one of the largest casino reviews databases on the market where we fairly review and rate every casino so the players can see what they can expect from each casino and freely choose where to play. We will now close this complaint as ‘resolved’ in our system. I would like to thank both parties for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal