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Hello, last week I requested a payout of 2000 €, this has still not been credited to my account and when I contact them it says the staff are working I don't know how long it will take for your money to be in their account, after all it's about 2000 € Kind regards

Hallo ich habe letzte Woche eine Auszahlung von 2000 € beantragt diese ist immer noch nicht auf mein Konto eingegangen und wenn ich Kontakt aufnehme heißt es die Mitarbeiter arbeiten ich weiß nicht wie lange es dauert bis ihr Geld auf ihrem Konto ist immerhin geht es um 2000 € mit freundlichen Grüßen

Dear sarahpetri47,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sarahpetri47,

Have you received your withdrawal from the casino yet?

Dear sarahpetri47,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.