Unislots Casino - Затримка зняття коштів

Hello dear community, I have a request. I'm still waiting for my payout of 2950 chf at the unislots casino, the payouts were accepted immediately but have not been transferred until today, the support first said that it could go 3 days, then suddenly 7 days, and from today it says just that my problem will be passed on and I will get a decision. I have sent all the files from bank statements, screen shots, I can prove 100% that I am right and slowly I get the feeling that I am being cheated, also based on the support that Mega is bad in the casino. I have already contacted the pogg and filed a complaint there as well as with the respective license of the provider. Because I've been waiting for it for almost 2 weeks now. I hope you can help me and contact the responsible person what the problem actually is, because I can't get any further with the support I also doubt that real people are probably bots at the support.

Hallo guten tag liebe community ich habe ein Anliegen. Ich warte nämlich bis heute auf meine Auszahlung in höhe von 2950 chf beim unislots casino, die Auszahlungen wurden sofort aktzeptiert aber bis heute nicht transferiert, der support meinte zuerst das es 3 Tage gehen kann, dann auf einmal 7 Tage, und ab heute heist es einfach nur noch das mein Problem weiter gegeben wird und ich bescheid bekommen wird. Ich habe alle datein gesendet von Bank auszügen, Scrennshots, Ich kann zu 100 % beweisen das ich im Recht bin und bekomme langsam das gefühl das ich betrogen wird auch anhand vom support der Mega schlecht ist in dem Casino. Ich habe bereits the pogg kontaktiert und auch da eine beschwerde eingereicht wie bei der jeweiligen lizens des Anbierters. Aus dem grund weil ich jetzt schon fast 2 Wochen darauf warte. Ich hoffe Sie können mir weiterhelfen und Kontakt mit den verantwortlichen aufnehmen was eigentlich das Problem ist, weil mit dem Support komm ich nicht weiter ich bezweifle auch das dass reale menschen sind beim support warscheinlich bots.

Dear Dario94,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you I'll wait exactly 2 weeks for your quick reply starting tomorrow, I contacted support again and they said "I repeat once again, I can't say you the exact time at the moment. Wait for the reply from financial department please " I've been waiting for the answer from those responsible for the transactions for 4 days now. I doubt that credit will be in my account tomorrow.

Danke Für Ihre rasche Antwort ab morgen warte ich dann genau 2wochen darauf, ich habe nochmals mit dem Support kontakt aufgenommen und die meinten "I repeat once again, i can't say you the exact time at the moment. Wait for the reply from financial department please " ich warte jetzt schon seit 4 Tagen auf die Antwort von denen die für die transaktionen zuständig sind. Ich bezweifle das dass Guthaben morgen auf meinem Konto ist.

Dear Dario94,

Have you received your withdrawal from the casino yet?

No, the credit of 2950 chf was paid back to my player account.

customer service

09:36 (4 hours ago)

to me

Dear Dario,

We are contacting you regarding your request concerning withdrawal problems.

We want to inform you that after checking by the provider of your transactions, it was found that all withdrawals were unsuccessful.

Therefore, the funds were returned to your balance - April 15, 2023 06:19 UTC, April 15, 2023 06:20 UTC, and April 15, 2023 06:21 UTC.

In case you want to have any additional questions, please contact us. We will be happy to help you.

We wish you a nice day.

No idea why, I'm going to make another payment of 2500 euros

Nein mir wurde das Guthaben von 2950 chf auf mein Spieler konto zurückgezahlt.

Customer Service

09:36 (vor 4 Stunden)

an mich

Dear Dario,

We are contacting you regarding your request concerning withdrawal problems.

We want to infrom you that after checking by the provider of your transactions, it was found that all withdrawals were unsuccessful.

Therefore, the funds were returned to your balance - April 15, 2023 06:19 UTC, April 15, 2023 06:20 UTC, and April 15, 2023 06:21 UTC.

In case you will have any additional questions, please, contact us. We will be happy to help you.

We wish you a nice day.

Keine Ahnung warum, ich mach jetzt nochmal eine Auszahlung von 2500 euro

Thank you for your reply, Dario94. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Dario94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.