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Very disappointed in this site. My first withdrawal was a few days which was great. The second withdrawal has taken a different turn. It is now day ten and still no payout in Bitcoin. I keep getting the same answer from agents, your withdrawal is on the final stages. You will get a email when done. They advertise 73 hours. After this I will not be playing on the site again.

Dear Sideris,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. The delay may be, for example, caused by the casino performing a routine gameplay check before any withdrawal is processed and sent to you.

I would suggest you wait a few more days (let’s say 7 days) and if there is no development, we will try our best to help you.

In the meantime, could you please confirm that you have passed the KYC verification? Also, you set the disputed amount to 750 BTC, which is a quite significant amount when converted to USD. Is the amount and currency correct, please?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Sideris,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

I still have not received any payout. The amount is $750 in Bitcoin. I received another withdrawal with no delay of a greater amount about a month ago so it is a mystery to me why this one is causing so much of an issue. I have met all the requirements that the site has put forth to get the withdrawal. I was told by an agent from the site that the delay was because of upgrades that were being preformed which adds to my confusion. It’s been three weeks since my request for this withdrawal. The site boosts a three day wait for withdrawals or 72 hours. They offer very little assistance and zero in the area of any plausible explanation.

I want my payout and I want it now!

Thank you very much Sideris for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I received payments to last week so this case can be closed however I will no longer play on this site.

Dear Sideris!

I am glad to see that you received your funds. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.