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I was playing thunder crash and I had my eject amount set at 1.25 there was an error on the screen and my bet changed to the starting bet which was 2 dollars. The ejection time stayed the same and I did not notice. I ejected at 1.25 and instead of receiving aprox 125 dollars I lost 500. I only intended to play once. So I lost 500. I played the 50 I had remaining because I tried to get the 500 that was their glitch and it lost quickly too. I spoke to a person from the casino and they denied responsibility, they said their server was fine. If it was my than my timing would have reset along with the bet.

Dear thomasmbrown87,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots.lv Casino.

However, please note we consider the player is ultimately responsible for their account, casino balance, and all bets taking place.

If the bet amount was reset, but the winnings were credited according to what the bet was set to, there is little we can do in the situation.

Please let me know if there is anything else, or if I have overlooked information, otherwise, we'll be forced to reject your complaint as unjustified. Thank you very much in advance for your reply.

Best regards,

Tomas

that makes no sense. For example lets say you were playing blackjack and the game glitched and your bet was changed to the min bet when you bet 1000 dollars. You would be expecting 2500 dollars not not 12.5. Correct? In any casino in the world if I changed my bet after the cards were dealt I’d be arrested for cheating.

So to answer your question, yes, you HAVE overlooked information.

Does your game history show the amount of bet that was accepted was 1.25? Do the winnings or losses from these bets correspond to the correct amount set in the game rules?

Dear thomasmbrown87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.