KinBet Casino - Обліковий запис гравця було закрито після самовиключення.

To clarify from the beginning, I have not used any bonus; I played for a few days and decided to request self-exclusion. Despite having money in the account, they closed it. It's a total of €1,039.17.

It's been almost two weeks, and the only response I've received via email is that they will contact me from the relevant department, but so far, nothing. I have already sent all my banking details.

Para aclarar desde el comienzo, no he utilizado ningún bono, he jugado unos días y decidido solicitar la autoexclusión y teniendo dinero dentro de la cuenta me lo han cerrado, son 1.039,17€ en total 

Ya ha pasado casi dos semanas y lo único que me responden al correo es que ya se comunicarán conmigo desde el departamento correspondiente pero hasta ahora nada y ya he mandado todos mis datos bancarios.

Hello Alcibiades,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KinBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When exactly was your account closed?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!