Funclub Casino - Вилучення гравця затримується.

I signed up to play with this casino using a no deposit bonus code. I met the play through requirements and requested a withdrawl. Max cash out is $100, $45 processing fee that's why I requested $145. I contacted the casino to make sure my account had been verified as I sent in front and back of my driver license and a copy of my utility bill. I was told my account had been verified and I was good to go to I put in my withdrawl request on January 26 2022. Was supposed to be in my bank account January 31 2022 at 2 am, it's not so I checked again now it says 8am it will be processed.

Hello Samibabi333,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Funclub Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

When I contacted them to make sure my account was verified was January 26th and they assured me it was good to go.

I spoke with the casino yesterday and the girl told me that department was only available during business hours and closed the chat.

This is what the girl kept coping and pasting over and over :

Sophielewis.R

Since you are a non-depositor, I can’t see your account detail. I would suggest that raise withdrawal going to payments under profile >Withdrawal by following steps. Make sure you meet all requirement(s) of free chip, your email is verified & you don’t have multiple accounts. You will receive an email from our withdrawal team on your registered email address.

Note that Withdrawal team will respond to you within 72-96 working hours, depending on traffic of requests. Once you will make deposit I will be able to help you more. Have a nice day.

Me: That's what I was told 5 days ago. However, I want to make sure everything that I sent ( front & back of drivers license and utility bill) was in fact received and there's no issues.

Thank you Samibabi333 for all the information provided. I will now forward your complaint my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Samibabi333,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Funclub Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Funclub Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Samibabi333 and Stefan,

First of all, I'm sorry to hear you had issues with your withdrawal and for the late response.

I have checked your case and the situation is that at this moment there are no funds in the account of the player, checking her history in the past, the player herself canceled the withdrawal twice, the last time being on February 2nd, played down the balance and also played a welcome free chip on restricted games like poker and roulette (Welcome Chips are restricted to slots only ). Nonetheless, the player canceled the withdrawal so it wasn't in process of approval anymore. If the player wants to continue she is welcome to make a min. deposit and play with us in the future.

Dear Funclub Casino,

Thank you for your response and the information provided.

Dear Samibabi333,

Could you please confirm you have lost the funds and no longer have the withdrawal request on your account?

Thank you very much in advance.

Kind regards,

Stefan

Dear Samibabi333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.