У Rocketwin немає часових рамок для перевірки.

Hello,

I tried to find some kind of user feedback on this casino, but frankly, I was not successful at all.

From my perspective, I would certainly prefer quicker responses from the casino's side because payment is the most crucial part of interactions.

I can not explain the casino's actions, but I can still be of assistance to you. You should attempt to get in contact with our team of committed specialists who work to resolve players' complaints against casinos. The process is quite straightforward and completely free of charge. Start by using this green link 👈 please.

Don't hesitate to ask for more details, and surely update us here on the forum on any occasion.

Hopefully, it will end soon.

Complaint has been submitted

Great, so our team will investigate everything and hopefully we will be able to help. 

If you have any new info, let us know.

i'm waiting for an response from compliance team

Sure, it may take some time, as our team and therefore Veronika who is in charge of your complaint has several of them. But I firmly believe that she will get to you soon and you will move on. 

I wish you a fair resolution of the case. 🙂