Користувач заблокований Mystake

Hello, I would like to tell you that my Mystake account has been blocked after making a withdrawal that never arrived, my account is verified, the money entered into the account was through binance, I would like to know an answer as to why this has been done and if there is a solution already which was the first transaction of 80 dollars

Hola queria comentarles que mi cuenta de Mystake a sido bloqueada luego de hacer un retiro de dinero que nunca llego, mi cuenta esta verificada, el dinero ingresado a la cuenta fue mediante binance, querria saber alguna respuesta del porque este hecho y si hay solucion ya que era la primer transaccion de 80dolares

Hello,

I'm sorry but I can't tell you the reason, maybe your account is under some investigation now. I'd ask the casino. If somebody closed your account you should be told the reason.

$80 was deposited, please?

Anyway, try to ask their live chat or use this email: Support@Mystake.Com

This is a decent casino so I expect you'll get some explanation.

Let us know what you learn.

Good morning, if this is the email: support@mystake.com, I sent an email 5 days ago and I still haven't received a response, confirm if the email is correct, and I can explain how I can request a live chat, I would appreciate it

Buenos dias, si este es el correo : support@mystake.com ,he mandado un correo hace 5 días y aun no tuve respuesta ,confirmeme si el correo es correcto, y puedo explicarme como puedo solicitar un chat en vivo, se lo agradeceria

Hello,

Sadly, I thought that this email won't help you much.

Anyway, to enter the chat just click on the blue "message" symbol in the right lower corner and fill in the form to start the chat:

Let me know if you managed to get in touch with the staff, please.

Yes, I was able to contact them and tell them and they told me to wait for their support group to answer me, so I would have to wait, thank you very much anyway

Si, pude ponerme en contacto y les comente y me dijieron que espere a que su grupo de ayuda me responda, así que tocara esperar, igualmente muchas gracias

Hello,

that's good. 

If you happen to have a problem, just come back here and let us know. I hope it will be alright. 😉

Hello, I am contacting you again to see if you can help me with this problem that is still unresolved, for 6 months you have always been telling me that your team is going to verify my problem, to be patient, but it has been 6 months! How things are going I prefer a refund of my 20 usd

Hola, me comunico con usted nuevamente para ver si puede ayudarme con este problema que aun sigue sin resolverse, desde hace 6 meses que siempre me siguen diciendo que su equipo va a verificar mi problema, que tenga paciencia, pero ya fueron 6 meses! Como va la cosa prefiero un reembolso de mis 20 usd

If you problem still persists even after 6 months, have you considered submitting a complaint on our website?

I have considered it, if I file a complaint, how does it help my case?

lo he considerado, si presento una queja en que ayuda a mi caso?

Well, without a complaint, there is no case.

The process is quite simple, if you need help - like I believe you do now, submit a complaint here and a member of our complaint team will be assigned to it and will try to investigate the matter. If you do not submit a complaint, no actions will be taken. Kindly acknowledge that this is a forum, we're just chatting here, not solving any complaints. 🙂

Hello, me too, my account was also blocked for no reason

hola , ami tambien, mi cuenta tambien fue bloqueada sin ningun motivo

Hello and thank you for your post. I have seen that you've opened a complaint here with our team, which was really wise. They will surely do their best to help you out as much they can. It is of course not entirely in their hands, as the casino needs to show up their will, I could say, to cooperate. From your complaint I can understand that no one has explained to you why actually they have blocked your account. This could be taken as not very responsible from the support, one could say, even though it is quite often a way the online casinos work whenever comes to additional checks or some kind of investigation. For now, there is unfortunately nothing much to do, just to wait for any updates from our complaint team, or even, hopefully, from the casino. If you have got any new information regarding the case, please let us know 🙏.