Posido Casino - загальне обговорення (Сторінка 29)

Right!

The main thing was to post it to complaint. So you did good.

Now we have to wait for the casino to respond.

Thank you, I hope something happens.

Ευχαριστω μακάρι να γίνει κάτι

We'll see if they find your email especially for now.

They could be doing it on purpose..yesterday they sent me an email to send the IBAN..I sent it but now they say it's not the same and I sent it twice..I don't know but I think they don't want to give it.

Μια χαρά μπορουν το κάνουν επίτηδες..χθες μου έστειλαν email να στείλω το iban ..εγώ το έστειλα αλλα τωρα λένε δεν ειναι αυτο και το έστειλα δυο φορές..δεν ξέρω αλλα νομίζω ότι δεν θέλουν να τα δώσουν

Hmm, feel free to share such information in your complaint, save your emails to have evidence of everything. That's the easiest. Then the casino won't be able to argue.

Good day!

I requested a withdrawal of €300 14 days ago. Unfortunately, the money hasn't arrived in my account yet.

In my previous inquiries to support, I've only received general answers that "they're working on it" and "everything will be fine." Unfortunately, that's no longer enough for me. I urgently need the money. Can you please help me?

Guten Tag!

ich habe vor 14 Tagen eine Auszahlung in Höhe von 300 € beantragt. Leider ist das Geld bis heute nicht auf meinem Konto eingegangen.

Auf meine bisherigen Nachfragen bei Support habe ich nur allgemeine Antworten erhalten, dass "daran gearbeitet wird" und "alles gut wird". Das reicht mir leider nicht mehr aus. Ich benötige das Geld dringend. Können Sie mir bitte helfen ?

Hello,

This was quite a standard procedure for this casino; you can find the same post in this thread that was posted not so long ago. In my opinion the delay is real and you need to be patient.

I'm not saying that the wait is ok or that I agree how they are handling the matter; I'm just saying this casino has been like that. 🙁

Feel free to submit a free complaint so we can confront the casino on your behalf. The instructions are here:

https://casinoguru-en.com/how-we-resolve-casino-complaints

I wish I could provide better options. It always falls to the casino to ensure smooth withdrawals.

It's unbelievable what's happening, they sent me an email today and told me they don't know Greek... I don't know whether to laugh or cry, one time they answer me in Greek and the other time they don't understand... 40 days of waiting...

Είναι απίστευτο αυτο που συμβαίνει μου έστειλαν email σήμερα και μου λένε ότι δεν γνωρίζουν ελληνικά...δεν ξέρω αν πρέπει να γελάσω η να κλάψω την μια μου απαντάνε στα ελληνικά και την άλλη δεν τα καταλαβαίνουν... 40 μέρες αναμονής...

They didn't say much in this email, but since you had to provide your email address in the complaint and they wrote basically the same thing there, I believe it will be resolved soon.

I can't promise how long it will take, but I guess it won't be very long.

I would be happy if you could get your money as soon as possible.😕

Hello! I'm a regular at Posido Casino, and withdrawals always arrive very quickly... except this time. Yesterday I requested three bank transfer withdrawals (as I always do), and they appear in my account as "withdrawal completed," but the money has NOT arrived in my bank account. What happened this time? I don't understand anything. I need help.

Hola! Soy un cliente habitual de Posido Casino y la verdad es que las retiradas siempre llegan con mucha rapidez… excepto esta vez. Ayer pedí tres retiros por transferencia bancaria (como hago siempre) y aparecen en mi cuenta como "retiro finalizado" pero el dinero NO ha llegado a mi cuenta bancaria. ¿Qué ha pasado esta vez? No entiendo nada. Necesito ayuda.

I've been waiting for my payout for over 30 days. I have no idea why it was so quick for you.

Ich warte schon über 30 Tagen auf meine auszahlung. Keine ahnung warum es bei dir so schnell ging.

My payments always arrive the next day (I'm a VIP customer and I also have someone on WhatsApp who helps me with anything). The problem is that they've accepted the payment, meaning it says withdrawal completed and my account hasn't arrived as it usually does.

A mi los pagos me llegan al día siguiente siempre (soy cliente VIP y tengo además una persona a través de Whatsapp que me ayuda con lo que sea), el problema es que me han aceptado el pago, es decir, pone retirada finalizada y a mi cuenta no ha llegado como suele hacerlo siempre.

Hmm, I don't know why this happened now. Maybe because it was the weekend? Have you tried contacting the casino, the VIP manager, to find out what's going on?

They should be able to explain it to you first.

In any case, if the withdrawals are approved, it shouldn't take long for you to receive them.🙂

It’s been 14 days, I am waiting for my withdrawal and even when I emailed them are not replying to my email as well.

Hello. the other player reported 30 days timeframe for the withdrawal. 🙁 I also recall something similar from earlier. Well, it's difficult to say what is going on, but I'd say submitting a complaint won't be a mistake. I'm just a bit confused, is the situation related to the complaint you closed as resolved, please? Or is the situation repeating itself? If so, I guess you already know the casino will very likely pay again.

It’s a new issue but now it’s already 15 days that my withdrawal is still on pending. Even their customer service is bad and they don’t reply to the emails.

Hello, sorry for the late response!

I would say that not much has changed with his casino since then. I bet you must really love the site if you are willing to undergo the risk of such a delay again, and I hope the complaint will play its part once more. Have there been any positive outcomes since your last post?

The withdrawal of money to your account depends on your balance in the casino....if you are -100,000....the money will be paid to you in 30 minutes....at the latest within 3 hours of submitting the application....but if you are in + you will receive the money in a month

Výplaty peněz na účet se odvíjí od vaší bilance v kasinu....pokud jste -100.000....peníze vám vyplatí i za 30min....nejpozději do 3 hodin od podání žádosti....pokud jste ale v + peníze dostanete klidně až za měsíc

But that's something I definitely wouldn't want to risk.

Whether you're in the black or the white at the casino shouldn't determine whether you get your money that late. At least that's what I think.

But there is enough written about the casino here, so everyone has the free will to choose based on the information here. 🙂

To je ale niečo čo by som rozhodne nechcel riskovať.

To , či si v pluse alebo mínuse v kasíne by nemalo určovať, či peniaze dostaneš až tak neskoro. Aspoň to si myslím ja.

Ale je tu toho napísaného ku kasínu dosť, čiže každý ma slobodnú vôľu vybrať si na základe informácii, ktoré tu sú. 🙂

I have a complaint ongoing, I have been 3 months almost trying to withdraw $8000 cad, so far have $4350 withdrawn as it only allows me to withdraw a certain amount at a time. My first withdrawal of $2100 took 24 days, my second withdrawal took 16 days, and now I’m currently waiting on another withdrawal of $2250 and it is at day 23