MelBet Casino - загальне обговорення (Сторінка 3)

Hello,

Thank you for your response.

No, the casino has never provided any detailed information regarding why my case is taking so long. They only keep repeating that the "security team is reviewing the account," but they do not explain what exactly is being checked.

As far as I know, my gameplay has not been mentioned by Melbet or any provider for additional checks. They have not informed me about any game-provider investigation either.

It has already been many days, and I have submitted all genuine documents and even completed their video verification. Still, there is no clarity, no timeline, and no proper explanation from their side.

I would really appreciate it if you could request specific details from the casino about what exactly is pending and why the review is taking this long.

Thank you for your help.

Please raise my complaint to Curaçao Gaming Authority

Hi, thank you for the update.As of now, the casino has not provided any detailed explanation for why my case is taking so long.I also haven’t been informed whether my gameplay is being checked by any game provider.Please guide me on what the next steps are.

They not even replying

Unfortunately, we are unable to raise your complaint to the licensing authority, as only players could do that, actually.

Please wait for the timer on your complaint to finish, and you will be informed about what steps will be taken next.

I understand that you've been waiting for a long time now, but unfortunately we have many complaints our team has to deal with every day, and it is impossible to focus just on one case.

I've been having a problem with Melbet casino because of a deposit I made 6 days ago. According to Melbet's own information, the deposit was rejected by the operator. Since then my money has not been returned to my account, nor has it been added to the site's wallet. I've already sent all the requested receipts and documents more than once, but I'm still at a loss. Today I made some minor deposits and withdrawals and everything went well. However, my money deposited on 19/01/26 is still missing. I would like to ask you to intervene. I am also disappointed with Melbet's support channels, which have done little to reassure me and resolve my situation. I was even threatened by an attendant

Venho enfrentando um problema com o cassino Melbet devido a um depósito realizado há 6 dias atrás. O depósito segundo informação da própria Melbet foi rejeitado pelo operador. Desde então meu dinheiro não retornou a minha conta, nem foi adicionado a carteira do site. Eu já enviei todos os comprovantes e documentos solicitados mais de uma vez, mas ainda encontro-me sem solução. Hoje realizei alguns depósitos menores e saques e correu tudo bem. Porém meu dinheiro depositado no dia 19/01/26 ainda encontra-se sumido. Solicito intermediação para o caso. Relato também uma decepção com os canais de suporte da Melbet que pouco fizeram para me tranquilizar e resolver minha situação. Até ameaçada eu fui por um atendente

Thanks for explaining the situation in detail. I understand why this is concerning, especially since the deposit was made several days ago.

According to the information provided, the deposit from 19/01/26 was rejected and never credited to the casino account. In such cases, the casino usually does not receive the funds, so it cannot return or add them manually.

Therefore, I would try contacting the wallet or payment provider you used for this deposit. They are able to track the transaction and confirm where the funds are currently held or whether the transaction is pending or being returned.

If you receive any update from the payment provider, feel free to share it with us. I wish I could do more, but it seems that the matter is solely related to a deposit transaction, which is in most cases out of our scale.

This company is totally fraud please save your money do not trust this website

Hi, could you please tell me why and what happened? 

Maybe we can try to help. 🙂

Melbet is a fraudulent company—this is the only way they scam people. I have already recovered my money. If you also want to recover yours, follow these steps:

Go to the Economic Offences Wing and file a complaint against all the agents through whom money was deposited into your account or to whom you transferred money. Inform the authorities that these agents misled you and made false promises to convince you to deposit money.

Additionally, check the deposit section every day and note down all the accounts you see there. Share all UPI IDs, bank account details, and transaction records with the police.

Your money can be recovered within 2–3 days. I have personally recovered ₹2 lakh using this process .

Site will not give but police recovered it from their agents

So the problem was that when you made a deposit or withdrawal, some other companies were shown as the recipient or sender? Or what is the important message here?

Based on what did the agents mislead you and what did they tell you?