Dexterbet - блокування облікового запису користувача

I opened an account with Dexterbet on February 21, 2023. It is verified, there are many deposits and several withdrawals. My current balance is €3,816.82.

My betting pattern is as follows:

Only sports bets, I have played very little in the casino. Bet size: €100-300, game intensity: 20-25 bets per week. Sports: soccer and tennis. Almost all bets (over 95%) are on live betting.

On May 2, I received the following letter from them:

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Dear *****,

Your account has been flagged in our database by the risk and fraud prevention department due to suspicious activities.

The specific T&Cs the player is in breach of are listed below:

Arbitrage: Arbitrage betting is one of the widely spread unfair betting tactics. It refers to the situation, when the player places proportionate bets on opposing outcome of the same event in different bookmaking companies. By appropriate correlation between odds and placed amounts, certain amount of profit is ensured regardless of the outcome.

Termination of user account:

We reserve the right, at our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time, or close your account if:

You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage (ARBITRAGE);

We have zero tolerance for inappropriate play and fraudulent activity. This includes, but is not limited to, cheating, game manipulation, attempting to defraud us or other users of the website, payment fraud, payment reversals, use of stolen credit cards, money laundering or other attempts to deposit funds obtained from ill-gotten means. We will withhold all payments to you where your involvement in any of the above acts or activities is suspected and we reserve the right to suspend or close your Account and bar you from further participation in the website.

Your wining will be fortified and your account deactivated permanently.

Thanks for understanding

Dexterbet

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I decided to research the matter of arbitrage betting. I couldn't find the word "arbitrage" in Dexterbet's Terms and Conditions. I continued my search on Google by entering "dexterbet.com arbitrage." Once again, I didn't find any reference to their page explaining how they handle this phenomenon. I continued my research on "arbitrage betting" using the help of Chat GPT-4, clarified the matter, and formulated the following arguments, which I have already sent in a complaint to the management of Dexterbet (I quote them verbatim):

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1. The word "arbitrage" is not even present in your current rules:

https://www.dexterbet.com/en/info/terms-and-conditions

2. The statement in your letter, "Arbitrage betting is one of the widely spread unfair betting tactics," not only includes a term not treated in your rules but is also incorrect.

According to the information I found and summarized on the subject, I received a conclusion from Chat GPT-4:

"This technique is not considered unfair, as it does not violate the bookmaker's rules or the country's legislation."

Indeed, as shown by practice and your own rules, the "Arbitrage betting" hypothesis should not lead to actions suspending my account and confiscating my balance. Additionally, I will provide arguments for the inapplicability of this technique in our relationship.

3. To engage in arbitrage betting, at least two different bookmakers must be used. Validating your "Arbitrage betting" hypothesis would require information from "third parties," and providing it would violate the requirements of the General Data Protection Regulation (GDPR).

4. Sometimes arbitrage opportunities can be found among multiple markets or bet types within a single bookmaker. Clearly, our case is not one of those.

5. In live betting conditions, when the odds change every second, specialized software (a bot) is needed to execute arbitrage bets. My activity with you is entirely in live betting mode, with low activity - about 20 bets per week. I believe you can verify that I have not used a bot.

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I have saved files with the rules of Dexterbet and with Google searches as of May 02, which clearly shows that the word "abitrage" is not currently present on the Dexterbet site. I.e. I am accused of violating their rules by practicing something (arbitrage) that is not in their rules. This thing (arbitrage) ".... is not considered unfair, as it does not violate the bookmaker's rules or the country's legislation.". This "arbitrage" thing is conspicuously absent from my betting history and is practically inapplicable to my betting model (live betting).

Sadly, we do not deal in sports betting. I hope other players will respond to you here. 🤔

There is a positive update on the case. I received a letter from them:

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Dear *****,

Thank you for your patience.

Our automated security system has flagged and temporarily deactivated

your account, preventing your access to our website. However, upon

review, we would like to confirm that the restrictions on your Dexterbet

account username have been lifted.

We apologise for the inconvenience it may have caused, and we would like

to welcome you back to using our services.

If you have any questions, please do not hesitate to contact us.

Kind Regards

Dexterbet

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My account is indeed open, I've requested a payout and I'm waiting for it.

Sounds like a good sign to me 🤞🤞🤞

Good morning,

I received the exact same letter. After winning €6000, they returned my deposits of €952 and blocked my account.

It was a shock for me, I played there a few months before and mostly made a loss of €300 per month.

At the Wimbledon event, I hit several large bills and was blocked after my withdrawal request - after a few days of waiting. All winnings payouts have been cancelled.

If you have questions to live support, just say the topic has been forwarded and you won't answer by email.

Is there a solution for this? Or how were you able to solve yours?

Best regards

Moin,

exakt das selbe Schreiben habe ich auch erhalten. Nach Gewinnen von 6000€ hat man mir meine Einzahlungen in Höhe von 952€ zurückgegeben und meinen Account gesperrt.

Für mich ein Schock, habe einige Monate vorher dort gespielt und meist 300€ Verlust pro Monat eingefahren.

Zum Event Wimbledon habe ich dann mehrere Scheine groß getroffen und wurde nach meiner Auszahlungsanfrage - nach einigen Tage Wartezeit - gesperrt. Alle Gewinnauszahlungen wurden storniert.

Auf Rückfragen beim Live-Support sage man nur, das Thema wurde weitergeleitet und per Email antwortet man nicht.

Gibt es hierfür eine Lösung? Bzw. wie konntest du deines Lösen?

Liebe Grüße

Hey there.

Just a kind hint - To engage in communication with other players, please use the reply button. The chance you'll get a reply will increase because players are usually notified about direct replies. 😜

Sadly, this forum and website only focus on casino games and casinos, there is little we can do in case sports betting gets involved 🙁

I suggest you should try these sites instead:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Could you inform us of your progress with those sites? I want to know whether someone can actually help.

Oh, I'll try again like this:

Please give feedback 😄

Oh, dann probiere ich es so nochmal:

Bitte um Rückmeldung😄

Hello fnaticcryptex!

The last update I made here was on May 18 and was:

"My account is indeed open, I've requested a payout and I'm waiting for it."

Now I will share the sequel:

I found my balance as €3,933.82 (there is a slight difference with the €3,816.82 I announced at the beginning of the post, probably there were unsettled bets). Despite the invitation to continue using their services, I decided to withdraw my balance and end Dexterbet. The payment method I use (litecoin) has a limit of €3,000 per day, so I made 2 withdrawal requests:

€3,000 on May 16

€933.82 on May 17.

Both transactions were in "IN PROGRESS" status for a long time. Twice I wrote short letters to Dexterbet asking when they would be able to make the payments. I did not receive an answer.

On June 12, my withdrawal request made on May 17 was processed and I received the amount of €933.82.

My other withdrawal request for €3,000 made on May 16 is still not processed.

I believe that Casino Guru has enough authority and contacts with the right people, as a result of which they can clarify and resolve such cases. But really, they don't handle sports betting cases.

I could point out more sites and people who may be involved in your case, but it would be unethical to do so publicly here. I can't find an option to send you a private message, so I will ask Radka to send you my contact details - name and email, which she can find in my profile. After that, you can email me and I will send you additional information.

Hello Radka!

Please see my dialogue with fnaticcryptex above. I can really help him with additional information that is not acceptable to share publicly. And I can't find an option for a personal message. So you Radka could you send the contact details from my profile (name and email) to fnaticcryptex so he can write to me?

Hello there! I truly appreciate your support - thank you for being so helpful here on the forum. 💚

Yet, this forum does not support personal messages, and due to GDPR restrictions, I simply can't pass anyone's email address to you without prior agreement.

If I were you, I would reply to the player once more, asking to provide an email address directly.

Yeah, it is not ideal, but this is the standard way here. I'm sorry! 🙏

fnaticcryptex@gmail.com

Thanks, I just wrote you, check your mail.