Fire Scatters Casino - Гравець звинувачує казино у використанні підроблених ігор.

Hi,

I have accounts with 3 casinos Firescatters, Patrickspins and scarab wins which have recently opened.

I have stupidly register with these unlicensed casinos and have lost money due to this.

i have since discovered that they are linked to previous casinos who have been know to have fake games.

I think I have proven this. Can you help to let me know what I should be doing.

k

Hello adamkerrak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward.

Could you please provide the link of all those casinos you mentioned? Also please you will have submit a complaint separately for each on of them. Can you forward the evidence of fake games you have to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hi,

I have just sent you an email with the details.

kind regards

adam

Hello adamkerrak,

Thank you for your e-mail. We had to firstly add the casino into our system. We will still need a little time to check all the evidences you provided. Will get back to you as soon as possible.

Thank you

Hi,

I notice you have added Scarabwins to your site with fake games it’s just the others now Firescatters and Patrick spins I note Firescatters have been added but not been listed as fake games and patrickspins has not been added these are the same group so I suspect they all use fake games.

thank you fir your help.

Adam

Hello adamkerrak,

We currently couldn't confirm yet whether there are any fake games there. Can you please forward your gaming history from Firescatters?

Hi,

They have closed my account so I’m not too sure how I could get these details.

adam

Thank you adamkerrak for all the information. I will now forward your complaint to my colleague Jozef who will be assisting you from now on.

Wish you best luck resolving it.

Hi adamkerrak,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you. Will you also be contacting Scarabwins as they are also one of the other casinos and you have them listed on your site as being known to use fake games.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Thanks.

what about the other two casinos in the complaint will you be raising these.

thank you

adam

Hi Josef,

I have noticed they have removed loads of games from their website predominantly the booongo games.

I suspect this is due to the games being copied. Could you check this out for me by contacting booongo as I have requested information but I suspect they won’t come back to me.

thank you

Adam

Hi Jozef,

would it be possible to have a telephone conversation I have further information which may be relevant.

if you could email me abd I will provide my contact number.

kind regards

adam

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Dear Adam,

I am very sorry, but since the casino team is unresponsive, we’re not able to proceed with further investigation. Unfortunately, the casino is an unlicensed operator with a questionable reputation on our site. In the future, I highly recommend you to choose the licensed brand with at least a very good reputation on our site. You may avoid similar problems, but also in case of any problem, the resolution would have a much bigger chance of success.

Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance.

Best regards, Jozef

jozef.k@casino.guru