DoCryptoBet Casino - Виведення виграшу гравця відкладено.

Im going to write about this casino. I made a withdrawal request of my well deserved money on 24th of April. Its almost impossible to have a communication with them with online chat support because they only say please wait. I don’t know what’s going on or why are they holding my funds and I have a doubt that they are fraudsters. I don’t know what to do but to write about my problem here to at least let other people know that they shouldn’t deposit their funds in there.

Dear sanset2332,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They have written that maximum waiting time is 15min. Then, I was told that I had to wait for 24hour. All the time has passed. Of course, my profile is fully verified and I made several withdrawals before and I don’t know why it takes so long. At least, they could give me an appropriate response instead of not talk to me and ignoring 🙂 As I said, I never used any bonus or free chips

Dear sanset2332,

Have you received your withdrawal from the casino yet?

Dear sanset2332,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.