Digits7 Casino - Гравець незадоволений своїм бонусом.

I had a terrible experience with customer service here due to the fact that they were saying one thing while the terms and conditions said another in regards to no deposit bonuses. I will attach screenshots of the conversation and the terms and conditions, as well as the details of the bonus I currently wanted to use and asked about. Currently trying to get in touch with management of some sort, so any help would be greatly appreciated.

Hello VeeDeadly,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Digis7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Can you please send the link of where you found the term regarding the bonus? Did you claim the bonus before reading the terms or after? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I always read the t&c first and my partner found the casino he was emailed the signup bonus by the casino itself. From the email "noreply@digits7mails.com" I am not yet verified but I also have not spent any of the bonus yet either. The last time I spoke to them was yesterday and it was about the rules being incorrect in the t&c. I provided screenshots. Also I’m a female. It calls me "he" above.

Hello VeeDeadly,

Do I understand it correctly that both you and your partner are registered in the casino and claimed bonuses?

Yes that is accurate.

Also can you please fix this complaint to say "her"? I’m not a man. Also it’s not that I’m dissatisfied with my bonus. I’m dissatisfied with their rude customer service representatives as well as their inaccurate terms and conditions.

Hello VeeDeadly,

Unfortunately almost every online casino forbids claiming bonuses from the same household and they can void the winnings or even close the account.

Regarding the support, most of casinos have outsourced live support and it is something we can do nothing about it. You can leave a review on the casino but as per complaint, we will be forced to close it if there isn't anything else we can assist you with.

Dear VeeDeadly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I don’t mind if they void the bonus but my main complaint is misleading/misinformation in their terms and conditions. Which would be unfair in my opinion.

Hello VeeDeadly,

As mentioned above, many online casinos have outsourced live chat support and it might happen that they have older data. Please keep in mind that the terms and conditions are above anything no matter what the live support said. If they claim something differently, be sure to make screenshot of it in case you would have any trouble with them.

Is there anything else we could assist you with in this matter?

Dear VeeDeadly,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.