Billy Billion Casino - Гравець стверджує, що платіж затримано.

Hello Casino Guru Team,

I need your support again please, so far 100% success as soon as you were there. Thanks

It's about a payout of €500, since my deposit was only €57, which I also turned over several times.

since Sunday my account is fully verified, the procedure was pure harassment and really do not recommend anyone.

I had to cancel the payment and then start again...

€500 bank immediately / deposit instant and payout is also given as instant in contrast to the other bank payouts 1-5 days.

Nodapay is used here and from experience the money is available after the casino has initiated the payout - usually 1-3 hours

account.

In my case, the payout is not yet triggered, I still have the option to cancel it.

got 2 payouts from nodapay today (other casinos received, yesterday too) and then the answer comes 😕

I completely understand that it might be frustrating to wait this long, however, your withdrawal is already being processed. As I mentioned, the problem is with the payment provider currently, and not with us, which is why we are still waiting for their update.

is not true…!!

pictures included.

I have set limits and will not continue playing until the payout works. When they make such a fuss on the first one.

Hallo Casino Guru Team,

ich brauche bitte wieder mal euren Support, bisher 100% Erfolg sobald ihr dabei wart. Danke

Es geht um eine Auszahlung in Höhe von 500€, da meine Einzahlung nur 57€ betrug, diese ich auch mehrfach umgesetzt habe.

seit Sonntag ist mein Account vollständig verifiziert, das Verfahren war die reinste Schikane und wirklich niemanden und empfehlen.

die Auszahlung musste ich abbrechen und dann neu starten…

500€ Bank sofort / Einzahlung Instant und Auszahlung wird auch als Instant im Gegensatz zu den anderen Bank Auszahlungen 1-5 Tage angegeben.

Nodapay kommt hier zum Einsatz und aus Erfahrung ist das Geld nach anstoßen der Auszahlung durch das Casino - normalerweise 1-3 Stunden aufm

konto.

in meinem Fall steht die Auszahlung noch nicht als angestoßen da, ich habe immer noch die Option sie abbrechen zu können.

habe heute 2 Auszahlungen von nodapay (andere Casinos erhalten, gestern auch) und dann kommt die Antwort 😕

I completely understand that it might be frustrating to wait this long, however, your withdrawal is already being processed. As I mentioned, the problem is with the payment provider currently, and not with us, which is why we are still waiting for their update.

ist nicht wahr…!!

Bilder dabei.

ich habe Limits gesetzt und werde nicht weiterspielen bis die Auszahlung klappt. Wenn die bei der ersten schon so ein Theater machen.

Dear mettix247,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

is definitely correct, only in casinos where the € payout is higher than the € deposit is vehemently tried to prevent it.

it becomes more and more chaotic, the more you ask, the more answers / excuses come

ist bestimmt richtig, nur gerade bei Casinos bei denen die € Auszahlung über der € Einzahlung liegt, wird halt vehement versucht es zu verhindern.

es wird immer chaotischer, umso mehr man fragt, desto mehr antworten / ausreden kommen

In addition, since nodapay is supposedly not the best solution according to the casino, I offered to cancel my allegedly already confirmed payout (normally not possible if it has already been confirmed), cancel it and use another payout bank provider:

"Please do not cancel your payment. Unfortunately, we have to wait for the responsible department to check all the information. We ask you to wait. Thank you very much for your understanding!"

1. everything ok, verified, start payment
2. Payment is in progress and will be made immediately
3. Payment has not yet been confirmed / proceed (4th day)
4. Statement: The problem lies with the bank, the casino has fulfilled everything, not true
5. it has been with the respective finance department for 4 days and is still fully checked

You can really save yourself such a hassle, it's so unnecessary...

Ergänzend, da nodapay ja laut Casino angeblich doch nicht die beste Lösung sei, habe ich angeboten, meine angeblich schon bestätigte Auszahlung (normal nicht möglich wenn bereits bestätigt wurde), sie abzubrechen und einen anderen Auszahlungsbankanbieter nehmen:

„Bitte stornieren Sie Ihre Zahlung nicht. Leider muss mit der Prüfung aller Angaben durch die zuständige Abteilung abgewartet werden. Wir bitten Sie, zu warten. Vielen Dank für dein Verständnis!"

1. alles ok, verifiziert, Auszahlung starten
2. Auszahlung ist in Bearbeitung und erfolgt umgehend
3. Auszahlung wurde noch Nicht bestätigt / proceed (4. Tag)
4. Aussage: Problem liegt bei Bank, Casino hat alles erfüllt, stimmt nicht
5. es liegt seit 4 Tagen der jeweiligen Finanzabteilung und ist noch vollständig geprüft

so ein Ärger kann man sich doch echt sparen, es ist so unnötig…

Thank you for your reply, mettix247. I understand your frustration, but I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Tell me, how is the situation?

because I experienced it myself last week, I closed my account with a credit balance of €400, shortly afterwards an email with bank details again, and the money was there.

what if I just close my account here? Does the casino then have to pay out directly?

Sagen sie mal, wie ist der Sachverhalt?

weil ich habe letzte Woche selbst erlebt, habe meinen Account mit 400€ Guthaben geschlossen, kurz drauf eine email mit Bankdaten again, und Geld war da.

was wäre wenn ich meinen Account hier einfach schließe? Muss das Casino dann direkt auszahlen?

If you still have funds in your account, I advise against closing it due to the high level of risk involved. There is no guarantee that the casino will refund your remaining balance automatically and it could be much harder to get your funds back.

Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Dear mettix247,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.