Bet24-7 Casino - Затримка зняття коштів

My name is akashdeep played in this casino and won some bucks after which I tried to withdraw my fund but here it seems impossible, so I talked to live agent and email to there costumer support address by a email every time the conversation ended with " they could do nothing in that matter it was up to financial team to check my documents and verify before any withdrawal from the account"

    I know casino care less about there costumer and every time they want us to lose but in this case there was no virtue in opening up a casino with some kind licensing"

   I would have understood if they could have given me any reasoning because sum was not much. 

   First it was 48 hours wating process after which it became 78 hours as they mentioned and now I have waited for about a week.I certainly think that they must have marked me as problem costumer by now because it could be one reson despite my several email t o finance department they are did not reply.

       OR asif my number in the que is very high and could take a year or so it's likely there is only 1 doctor and far too many patients it's supposedly what they were trying me to convey in live chat and costumer support thing.

  "Lol" if anybody could give me more ideas regarding this please share with me , thank you

Dear akashdeepchhetri,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am very thankful to receive your help and as you mentioned I can easily wait for few more days and see what happens.

My words may not be appropriate but at this time movement I feel like it's just what it is. I also know I won through promotion but It wasn't miracle people had worn like this I guess.. so I don't see the harm to actually make a dissection to feel benefited especially with all terms met.

Dear akashdeepchhetri,

We hope this message finds you well and that you're enjoying your time at Bet24-7. We're writing to inform you about a recent transaction related to your account.

Firstly, congratulations on your winnings from the 88 free spins no deposit bonus! We're thrilled to have you as a lucky winner. However, there's an important detail we'd like to share with you regarding this bonus.

As per the terms and conditions of the 88 free spins no deposit bonus, the maximum withdrawal amount allowed is €50 or its currency equivalent. In your case, this equivalent is 4555 Indian Rupees (INR).

Any winnings exceeding this limit have been deducted as they do not meet the bonus terms and conditions. We understand this may come as a disappointment, and we apologize for any inconvenience this may cause.

We value your participation in our casino, and we're here to provide you with an enjoyable gaming experience. Should you have any questions or require further assistance, please do not hesitate to reach out to our support team. We're always here to help.

Thank you for choosing Bet24-7, and we look forward to continuing to provide you with exciting gaming opportunities in the future.

Best regards,

The Bet24-7 Team

I was rude in fact very rude at some point because I understand people like us may be or directly come under the label of opportunistic coz free spin winning solely defines it. And could have forgotten under any subcutaneous if only I could have got Mail from the verification department with any label.but now i am very thankful to bet247 to collect my identity as an individual and hope to stay loyal with my almost dedication.

Sorry if this hindhi guy may have cozed any eye putting to the house.I have become quite stubborn with thighs that's occurring hence I pledge to you if you could forgive me.

Casino guru I received fund!

Dear akashdeepchhetri,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru