Spinanga Casino - загальне обговорення (Сторінка 45)

Hello. I need my gaming account statement for 2024 (January 1, 2024 to December 31, 2024) covering deposits and withdrawals, but you haven't sent it to me.

They don't answer my emails. I've been chasing them for months.

Hola. Necesito mi extracto de cuenta de juego de 2024 (1-1-2024 al 31-12-2024 )de los depósitos y retiros y no me lo envían.

No me contestan a los email . Llevo meses detrás de ellos.

Hello, I guess you would appreciate this conversation called "Annual summary for the income tax return in Spain...". 👈👈

Frankly, I see no way other than to keep pushing for it...

I know you are deleting my review like you always do so I will write this here: Warning: Stay away from any online casinos operated by Novafordge.

Based on my own experience, I can say with confidence that these casinos are a complete scam. I’ve played multiple games on their platform, each with a supposed RTP of around 95%, and after some initial wins, I consistently experienced ridiculous losing streaks that are statistically almost impossible.

In several sessions, I played 6 different slot games, each with at least 200 spins, and in every single one of them I ended up with less than 50% RTP — something that should practically never happen with properly certified games.

Do you know what the odds of that happening are? It’s about 0.0001% — 1 in a million.

And yet, it happened to me multiple times on their platform.

It is very obvious that these casinos are manipulating the games or lowering the RTP on player accounts after a win. This kind of predatory behavior is typical for unregulated or weakly regulated casinos operating under Curaçao licenses.

I strongly advise anyone thinking about depositing money here to stay away. Novafordge and their associated brands are 100% fraudulent.

Play only at properly regulated casinos with transparent RTP settings and verified licenses (like MGA or UKGC).

Don’t fall for these scam platforms — you’ll only lose your money and get no support.

Hey, thanks for sharing your experience — this definitely belongs in a forum discussion rather than a review, since it’s more of a general warning than feedback on a specific casino process.

Just to clarify a few things:

RTP can’t be assessed based on 200 spins per game, even if you repeat it across multiple titles. That’s still a small sample size, especially when you factor in volatility.

High-volatility slots, for example, are designed to have long dry spells — that’s how they make room for those big potential wins.

If you'd like, I can point you to some professional statistical breakdowns that explain this better than I ever could.

Also, thank you for highlighting the importance of playing at licensed and transparent casinos. Totally agreed. Just a note: not all Curaçao casinos are scams, and not all MGA casinos are perfect either. Licensing is important, but it's not the whole picture.

And finally, if your trust in the whole online gambling ecosystem is this low, then honestly, taking a break or walking away altogether might be the healthiest choice. Frustration and suspicion don’t mix well with games of chance.

1. "Variance" isn’t a magic excuse for statistical anomalies.

Yes, I know that 200 spins per game isn’t enough for a full RTP evaluation. But when six different mid-volatility games all return less than 50% RTP, the chance of that happening under fair 95% conditions is practically non-existent.

We’re not talking about bad luck — we’re talking about rigging.

2. I’m not talking about RTP versions — I’m talking about full-on manipulation.

Some shady operators (like Novafordge casinos) don’t just pick a lower RTP version — they actively override or interfere with the payout system.

From what I experienced across multiple Novafordge casinos, the RTP was clearly adjusted down to insane levels — below 50% — and that’s technically very possible for unregulated platforms.

These weren’t new games either. I’ve played them before, I know their patterns. What happened here was nothing like normal gameplay. It’s deliberate.

3. The fake reviews are obvious — and you know it.

Almost all of the 5-star reviews come from users who have only posted one review — ever. And they often say the exact opposite of what real negative reviews report.

It’s painfully clear what’s going on here. And yet, you guys do nothing about it. That speaks volumes.

Appreciate the follow-up but let’s stay grounded in facts:

1) Variance isn’t an excuse it’s a core mechanic. You admit that 200 spins per game isn’t enough for a proper RTP analysis but then build your argument on exactly that. Low short-term RTP across several games feels suspicious but statistically it’s not impossible. That’s why it’s called variance, not guarantee.

2) If RTP is being deliberately manipulated that would require access beyond what most operators have. And it wouldn’t just be shady; it would be a breach of agreements with game providers and a red flag for the entire platform. That’s a serious accusation, and it requires more substantial evidence than just the feeling that this session was wrong.

3) Fake reviews are a real issue, yes. And you’re right to be suspicious of one-post 5-star ratings. We investigate and remove reviews that clearly break our guidelines but we can’t and shouldn’t remove every positive review just because it doesn't match someone else’s experience.

4) If you strongly believe a casino is hosting manipulated games, the only real way to pursue it is via an official regulator or through the game provider if you can obtain game logs or session data. Unfortunately, there’s no global authority we can refer this to unless the casino operates under a strong license.

We understand the frustration. But without solid technical evidence, these claims remain allegations and we try to stick to what can be verified.

That's basically all. I'm sorry.

4. KYC is being used as a weapon.

They deliberately delay verification in the hope that you lose your winnings while waiting. I personally had to send the same document over 15 times before they "suddenly" accepted it — a month later.

And I’ve seen the same story from other users too. It’s part of their strategy.

5. Curaçao license ≠ consumer protection.

Sure, not all Curaçao casinos are scams — but let’s be real: the regulatory standards are ridiculously weak. That’s exactly why scammers love to set up shop under Curaçao.

If you want safety, go with MGA, UKGC, or provably fair platforms. Period.

Bottom line:

My review wasn’t "frustration." It was a pattern across multiple casinos, multiple sessions, and multiple manipulation tactics.

If someone still tries to dismiss this as "variance," they either never really played — or they’re trying to defend the casino.

To everyone else reading this:

Keep logs of your spins, wins, and losses.

Screenshot everything.

If they stall withdrawals or verification, report them to [email protected] (Curacao GCB).

Or better yet — don’t play on scam platforms at all.

I just want to let you know that what you’re describing is definitely not an isolated case. I’ve experienced the same patterns, and I’m also based in Switzerland.

In fact, this kind of behavior doesn’t just happen in Curaçao-licensed casinos. I’ve personally experienced it in fully legal Swiss casinos with certified RTPs over 96.13%. After a single big win (more than 3,000 CHF), I was systematically punished with heavy losses for weeks,even months,regardless of the advertised RTP or the supposed RNG fairness.

It becomes very clear that once you’re marked as a "recent winner," your odds drastically change. And when you try to complain, the casino just hides behind the ESBK (Swiss gambling authority), and if you contact the ESBK directly, they simply say they didn’t find any issues. So it becomes a cycle of everyone protecting each other, the casino, the regulator, the provider,and no one helping the player.

I’m currently going through a formal case with the Ombudsman in Malta, because it involves a licensed provider there. I just wanted to share this to say: you’re not alone, and you’re absolutely right to question what’s going on behind the scenes.

Think about it this way: a casino is a business, and like any business, it needs to make money. It doesn’t matter if it’s licensed in Curaçao, Malta, or Switzerland, regulators don’t protect players, they protect B2B contracts.

If you have a problem, don’t waste time hoping for an internal fix. Make it public. If you have evidence, show it. That’s the only way to get attention.

In my opinion it is also important to say where to show that... Tons of players are convinced that sharing their unofficial findings on our forum for example, will cleanse the world, which would not happen. 🙁

Ombudsman sounds like a good call to me.

And why should a player have to go all the way to the Ombudsman? What are regulators for, then? To protect providers, or to protect players?In my case, I didn’t contact the Ombudsman out of whim, but because the regulator closed my complaint without even mentioning the provider involved.

The Ombudsman’s office doesn’t specialize in gambling cases, yet they immediately identified a serious omission and requested formal explanations from the MGA. That alone should make us reflect on how truly functional and committed some regulators are, and whether players really have effective channels when they bring forward serious evidence.

Hello, that's what I was talking about.

Basically because, as we discussed, the system is a closed circle and most licenses do not investigate games at all; hence, I found your efforts so intriguing and your ability to get the Malta ombudsman as a nice surprise.

Yes, and that’s exactly what I mean when I talk about clear evidence.

If the Ombudsman , an institution that usually deals with health, education, and public administration , decided to take this case seriously and officially request a substantive explanation from the MGA, it means they saw something that the regulators themselves refused to see. If my complaint had no merit, or the evidence wasn’t strong enough, they could have easily said, "Sorry, this isn’t within our scope," and closed it. But they didn’t. They acted , because the evidence was there, structured and clear. That’s what makes this case different. The real question now is whether anyone in this closed circle will finally be willing to break the silence.

I'd like to know if the gaming operators (Pragmatic, Playtech, etc.) use their servers when you play, and the casino is merely an intermediary, or if the casino provides the servers. Thanks.

Me gustaría saber si los operadores de juegos(pragmatic, playtech, etc...) cuando juegas es en sus servidores y el casino es un mero intermediario,o es el casino el que pone los servidores. Gracias

That's literally it. I would like to see some sort of open cooperation across the industry. However, as I mentioned in the other thread, I do not have an imagination for how that could be manageable.

Hello.

As far as I can say, most games run on the providers' servers (Pragmatic Play, Playtech, NetEnt, etc.). The casino basically just represents the space for you to play.

Technically speaking,

The core game logic (RNG, win calculations, reel graphics, seeds, etc.) happens on the provider’s side.

The casino acts as an interface—handling logins, payments, bonuses, and responsible gambling tools.

There are rare exceptions, like in-house or exclusive games, especially with white-label setups or custom studios.

Live games twist:

In live dealer games (e.g. Evolution, Playtech Live), the video stream and all game actions come straight from the provider’s servers.

Some hybrid or "mini-live" games might be run by the casino itself, but that’s not the norm and often seen in shady setups.

Hence it is always a beneficial idea to play only in licensed casinos; there is the best chance that the games will be regularly checked by the licensing authority.

Thank you so much

Muchas gracias

As a verified VIP player, I raised serious concerns with Spinanga regarding their procedures — in particular, delayed KYC verification and potential breaches of AML regulations.

In response, my account was permanently blocked without prior notice or explanation. Live chat confirmed it was an "administrative decision" with no option to reopen the account.

Instead of a proper response, I received generic messages where the casino referred to their Terms & Conditions, ignoring the actual allegations and EU legal requirements.

Therefore, I am starting to publish the documentation of this case, which includes:

a timeline of events,

evidence materials,

legal analysis of violations,

and descriptions of practices used against players.

🔍 All materials will be progressively shared here:

👉 https://spinangacase.wordpress.com

I warn other players — before you register or deposit funds with Spinanga, get to know the details of this case.

Transparency, fairness, and respect towards players should be a basic standard — sadly, they are missing here.

great! If you need any help contact me: [email protected]