Playzilla Casino - загальне обговорення (Сторінка 12)

Yes, they are problems with the game, but I didn't tell them the reason, just to close the account, and today I even sent them another email, and I contacted the chat again, but they told me the same as always and closed the chat, the problem is that while it is not closed, that is, these two weeks, I am stupid and I have deposited more money, that's why I want them to close it now.

Si, son problemas con el juego, pero no les dije motivo, solo cerrar la cuenta, he incluso hoy les he vuelto a mandar otro Email, y me he puesto en contacto otra vez con el chat, pero me han dicho lo de siempre y me ha cerrado el chat, el problema que mientras está sin cerrar, es decir estas dos semanas, soy tonto y he depositado más dinero, por eso quiero que me lo cierren ya

Unfortunately, if you didn't clearly state the reason they will not close your account immediately, you know.

Not even our complaint team is able to help you out like this.

So, if the reason is a gambling problem, you need to write it clearly.

take care

don’t play here

they took my balance when I was playing

they are theefs

Hey, can you also describe why this happened and what the casino said to you about it? This is quite general and I would like to know if it could be helped. 

I'll be waiting for an answer.

when my balance removed

I talked with support team maybe many days each one told we will check and nothing to do

no body help me

they took my money!!!!

Okay, and what did they want to check, didn't they tell you? What does many days mean, how long does it take? What did you play, was it slots or something else?

am writing to report a serious issue I experienced while playing the Bart Festival game on the Pragmatic Play platform. My account balance exceeded $150, but suddenly, the entire amount disappeared, and my balance dropped to $0 without explanation.

I have contacted your support team several times over the past few days, and although they mentioned escalating the issue to the concerned department, I have not received any resolution or update until now

Hello, what an unpleasant event!

Sadly, such investigations may be quite long because the provider very often gets involved too. Hence, the casino is in the same position as you—waiting for the final confirmation.

I imagine it is challenging, but patience is the only advice for this moment. When did this issue occur, please?

Maybe 3 months ago

That is a really long time to wait, though. So perhaps you could try to file a complaint here with our team, and we will try to find out what is going on.

Please follow this link where you can do so.

Describe the whole situation well, and we will get back as soon as possible.

Greetings, the first thing I would say is, don't gamble with money to avoid losing it. 

As for the withdrawal process, I know it's probably painful if you can only withdraw 500 a day. In any case, the casino has a limit. I don't understand why they downgraded you in the VIP level, and I guess that's exactly why you have a smaller withdrawal limit and could theoretically lose all your money in the casino. However, as long as the casino pays out as it should, there's probably nothing more that can be done about it. 

If that's not the case, you can file a complaint with us and we'll try to help. However, I don't think we'll be able to do anything about the limit if they stick to it.

I am seeing comlaints here but on my end, i'm not having issues both on deposits and withdrawals.

Thank you for cheering up. Nice to see that not everyone has to wait due to lowered VIP level.

Speaking of which, what do you think about this VIP system? Never gave you any trouble when it came to withdrawal limits?

Hello, I've been waiting in vain for my payout for 14 days. My payouts have been canceled multiple times. I've done exactly what support told me, but nothing has been confirmed by playzilla2.com support. Even after confirmation from playzilla2.com, my payout was canceled again. They make fun of me for 10 minutes, canceling what they said anyway and acting like they knew nothing. It's all just empty words. I want to take legal action and ask you to mark this platform as unsafe. I don't want the same thing to happen to anyone else. Depositing and gambling is fine, but payouts from playzilla2.com are impossible. In 14 days, my total balance has only been paid out twice and canceled eight times. My account level was reduced from 3 to 2, so I have a low payout limit, but it was still canceled. Currently, I have €43,000 that I won in real money from playzilla2.com, and I'm not receiving anything. Don't deposit anything. It's best to stay away from this platform.

Hallo ich warte vergebens auf meine auszahlung zeit 14 tagen wurde mir meine auszahlungen mehr mals stoniert mehr mals gabe das gemacht was die mir bei suport erzählen nichts hat sich auf Wahrheit von playzilla2.com suports als warheit bestätigt und wurde nach bestetigung von playzilla2.com erneut meine auszahlung stoniert sie machen sich lustig nach 10 min was sie gesagt haben trotzdem stonieren und tuhen so als sie nichts wusten und nichts als leere worte ich möchte rechtlich vorgehen und bitte sie um diese platform als unsicher zu makieren möchte niemandem das gleiche passiert einzahlen verspielen ist gut auszahlung ist nicht drinen von playzilla2.com zeit 14 tagen von. Gesamt guthaben wurde nur zwei mal ausgezahlt 8 mal stoniert von level 3 auf zwei runter gesetz das ich limit für auszahlung wenig habe trotzdem wurde stoniert zur zeit habe ich 43000 euro was ich von playzilla2.com echtgeld gewonnen habe und nichts bekomme zahlts nichts ein am besten bleibs fern von. Diese platform

Now your complaint resolver is trying to get in touch with the casino, and hopefully soon we'll learn more about your case.

Let's try not to make any assumptions yet and wait for the outcome. What do you say?

Yes, I trust the guru. I'll wait and see. Thank you for your help. Regards.

Jaa ich vetraue auf Guru ich warte es ab bedanke mich für ihre hilfe mfg