Nucleonbet Casino - загальне обговорення

I won 35k€ from Nucleonbet about week ago. After my withdraw I went to read some comments and reviews about Nucleonbet and I regret so much that I didnt do it before deposit.. I have same thing as everyone else that they are asking all kind of documents one by one and zero withdraws is accepted. I assume that soon they will tell me that I can only win 5000€ per day as they have told to other.

Casino has MGA license so I just assumed it must be legit.. Does anyone have any tips what can I do to get my money? And is there anyone who have actually got more than 5000€ from Nucelonbet?

Hello,

congratulations to you it's quite a sum, you won.

Kindly note, that firstly you must get your account fully verified. In case of such big winnings, additional documents may be required. Try to cooperate with the casino, generally, make sure you're providing documents in proper format (such as.pdf or not cropped print screens, and so on) up to date and valid. If you struggle at some point, ask the casino for further instructions.

Limits are limits and are set as they are, so I assume that you are correct at this point.

I'm just concerned about the casino's reputation - it's quite bad actually (click here to check), so keep us updated regularly, please.

When can my case be resolved?

I thank you in advance

Wann kann meine Fall geklärt werden?

Ich bedanke mich voraus

I have a strong feeling that it is impossible to get any money with Nucleonbet Casino. Account was already fully verified, but the payout was canceled with the reason that I had a live image where you can see that I was holding my ID card in my hands. I don't know what else to do to get my money, I really hope for your help

Ich habe eine starke Gefühl das mit Nucleonbet Casino unmöglich ist an Geld ran zukommen. Konto war bereits voll verifiziert es wurden trotzdem die Auszahlung storniert mit Begründung das ich eine Livebild wo man sehen kann das ich Meine Personalausweis in die Hände halte. Ich weiß es nicht was man noch alles tun soll an meine Geld ran zu kommen ich hoffe sehr auf ihre hilfe

Hello,

you chose a casino with almost the worst reputation, I hope that you will try to avoid such "casinos" in the future.

We allow casinos 14 full days to complete the KYC and complete the withdrawal, so if you check your complaint, you will find out that the timer is set accordingly. In the meantime, try to find out what was wrong with previously submitted documents, so you can at least try to pass the verification.

Can you do that?

First of all, thank you for reaching out.

As I said, my account is fully verified, payment is requested and then canceled with the reason that we need additional documents to complete verification instead of writing everything you need right away. This is a tactic to lose patience and lose everything. There are 1850 on my account that they keep refusing to pay out. It's really sad what happened here

Thank you very much for taking care of my case

Warm greetings

Erst mal danke das sie sich gemeldet habe.

Wie gesagt meine Konto ist voll verifiziert es wird Auszahlung beantragt und dann wird storniert mit Begründung das wir noch zusätzlich Dokumente brauchen um verifizierung abzuschließen statt gleich zu schreiben was man alles so braucht. Das ist eine Taktik das man den Geduld verliert und alles verspielt. Es sind 1850 auf meine Konto das die immer wieder verweigern um Auszuzahlen. Das ist mega traurig was hier erlebt

Ich bedanke mich dafür sehr das sie für meine Fall einsetzen

Liebe Grüße

All documents were accepted, but they keep asking for more, which no longer makes any sense

Alle Dokumente wurden akzeptiert aber die verlangen immer mehr was überhaupt kein Sinn mehr macht

Hello,

this is what I was speaking bout. This means that the casino is running some sort of additional verification, it is not over yet. Do you know what documents are missing now? This is important at least to finish the verification, after that we can focus on the withdrawal.

Many Thanks

As I said, nothing is missing, even that they asked for a picture of me holding my ID card, I have already submitted it and I have not received an answer for 4 days....

Warm greetings

Vielen Dank

Wie gesagt es fehlt nichts mehr auch das die verlangt haben ein Bild wo ich meine Personalausweis in die Hände halte habe bereits eingereicht und seit 4 Tage bekomme ich keine Antwort....

Liebe Grüße

Oh, sorry I probably missed that. Thank you 🙂

Four days you say? Well, still 10 days to accept the selfie and then send you the winnings.

It's sad, but only waiting is an option now, because of the 14 days timer. Try to hold on, and let me know as soon as the selfie is accepted. 🤞

Yes, I'll do it.

Thanks very much!

Ja, mache ich.

Vielen Dank!

Будуть навмисно затягувати процедуру перевірки, постійно вимагатимуть все нові і нові документи, можете подивитися на скарги інших гравців – так скрізь, всі посилюють перевірку.

Але швидше за все ви отримаєте свою виплату. Я раджу вам не гаяти часу і негайно зв'язатися з MADRE, оскільки ви, очевидно, з країни ЄС, вам швидко отримають виплату, і після цього я пропоную вам забути про це казино, як про кошмар 🙂

Моє становище набагато гірше. Мене цькували півтора місяці з додатковими перевірками. У підсумку вони знайшли найсмішнішу причину не виплатити виграш у 400 євро. Сказали, що повернуть депозити (150 євро), але спойлер: не повернули, я поставив 150 євро на зняття, а вони скасовують зняття. І вони просто ігнорують мої повідомлення в чаті та електронній пошті.

Звичайно, я подав скаргу в MADRA і отримав таку відповідь:

«MADRE визнала позов прийнятним відповідно до розділу 2.a Правил процедури. Там зазначено, що «Ці процедури застосовуються для позасудового вирішення внутрішніх і транскордонних спорів щодо договірних зобов’язань, що випливають із контрактів на азартні ігри. між Операторами, які мають ліцензію Управління з питань азартних ігор Мальти, та Споживачами, які проживають у Європейському Союзі, завдяки втручанню MADRE, яке пропонує мирне вирішення (…) Суперечки, порушені Позивачами з-за меж ЄС, є прийнятними, лише якщо Оператор дає згоду на участь у розгляді».

Оператор заявив щодо вашої претензії: «Зверніть увагу, що скарга надійшла з Білорусі, і відповідно до розділу 2.a) Правил процедури MADRE оператори не зобов’язані відповідати на справи з-за меж ЄС».

На жаль, ми повинні повідомити вам, що ми не можемо розглянути вашу справу.

Бажаємо всього найкращого».

Я завжди вважав, що мальтійська ліцензія є однією з найкращих ліцензій порівняно з ліцензіями на Кюрасао, але, очевидно, мальтійська ліцензія є однією з найкращих лише для людей з Європейського Союзу, гравців з решти світу, які грають з мальтійською ліцензією = грати без ліцензії взагалі. Це дуже сумно для мене :(

They will deliberately delay the verification procedure, they will constantly demand more and more new documents, you can look at the complaints of other players - it's the same everywhere, everyone is tightening verification.

But most likely you will get your payout. I advise you not to waste time and immediately contact MADRE, since you are apparently from an EU country, you will be quickly paid out and after that I suggest you forget about this casino like a nightmare 🙂

My situation is much worse. I was harassed for a month and a half with additional verification checks. As a result, they found the most ridiculous reason not to pay the winnings of 400 euros. They said that they would return the deposits (150 euros), but spoiler: they did not return, I put 150 euros on the withdrawal, but they cancel the withdrawal. And they just ignore my chat and email messages.

Naturally, I filed a complaint with MADRA and received the following response:

"MADRE has found the claim admissible under Section 2.a of the Rules of Procedure. There it is stated that "These procedures shall apply for the out-of-court resolution of domestic and cross-border disputes concerning contractual obligations resulting from gambling contracts between Operators licensed by the Malta Gaming Authority and Consumers resident in the European Union through the intervention of MADRE which proposes an amicable solution (…) Disputes raised by Claimants from outside the EU are admissible only if the Operator consents to submit to the proceedings. "

The operator stated regarding your claim: "Please note that the complaint is from Belarus and as per section 2.a) of MADRE Rules of Procedure, operators are not required to respond to cases from outside the EU."

Sadly, we need to inform you that we cannot handle your case.

We wish you all the best."

I have always thought that the Maltese license is one of the best licenses compared to curacao licenses, but apparently the Maltese license is one of the best only for people from the European Union, players from the rest of the world playing with a Maltese license = playing without a license at all. This is very sad for me :(

I feel sorry for them, and thanks for their suggestions

Es tut mir leid für sie, und vielen Dank für ihre Vorschläge

Hi

I have just been informed that of my documents which I subsequently submitted, one was accepted and the other was not, although both pictures are of top quality and everything can be read and seen clearly. Just sad

Warm greetings

Hallo

Es wurde mir gerade mitgeteilt das von meine Dokumente was nachträglich eingereicht habe das eine akzeptiert wurde das andere nicht, obwohl beide bilder sind top Qualität haben und alles deutlich zu lesen und zu sehen sind. Einfach traurig

Liebe Grüße

They are now determined not to pay out my money without giving me a reason. I have done everything that can be done. They don't answer my questions either.

I think the money is no longer available. What can you do?

With best wishes

Die sind jetzt entschlossen jetzt meine Geld nicht auszuzahlen ohne mich eine Grund zu nennen. Ich habe alles unternommen was man unternehmen kann. Auf meine Fragen Antworten die auch nicht.

Ich glaube das Geld ist nicht mehr zu holen. Was kann man so unternehmen?

Mit freundlichen Grüße

Hello,

since there are documents that were not accepted, you have to provide a sort of alternative or the same document in a different form. Only after you pass the KYC - meaning that all documents are accepted, you are eligible to get the winnings.

Now it's the proper time to ask the support what seems to be wrong with the documents, you have to find out and submit all accordingly.

This happens very often. What makes you think that the casino will not pay?

Hello,

just to make sure, did you experience this in Nucleon Bet? Based on your complaints, I think that you did not. Correct me if I'm wrong, please.

Hi

I have already said that, of 2 documents I had to submit later, both of which were top quality, one was accepted, the other not, without giving me a reason for what went wrong. Have sent several emails to Nucleonbet.com no reply

The fact that they are delaying everything on purpose, alone the complaints from many customers confirm that it takes 5 days to determine whether a documentation is in order or not, makes me think so.

What do you mean specifically whether I have experienced at nucleonbet

Unfortunately I didn't understand that

Warm greetings

Hallo

Das habe ich bereits gesagt, von 2 Dokumente die ich nachreichte musste, wo beide top Qualität waren eine wurde akzeptiert das andere nicht, ohne mich eine Grund zu nennen was schief gelaufen ist. Habe mehrere Mails an die Nucleonbet.com verschickt kommt keine Antwort zurück

Das die alles absichtlich verzögern alleine die Beschwerden von vielen Kunden bestätigen das alleine das man 5 Tage brauchen ob eine Dokumentation in Ordnung ist oder nicht macht mir so zu denken.

Was meinen Sie konkret ob ich bei nucleonbet erlebt habe

Daß habe ich leider nicht so verstanden

Liebe Grüße

Hello,

without knowing what is wrong, there is no way further, I'm afraid. Just wait, not much else to do. 🙁

My latest reply was addressed to ovaaal - not to you, I guess this caused the confusion, right?