DelOro Casino - загальне обговорення (Сторінка 22)

If you don't believe me, that's your problem.

I'm not going to give up, I have all the hourly conversations that prove my version.

If I wasn't right, I wouldn't be wasting my time answering and being accused by members without proof!

Se não acreditam é problema vosso.

Eu não vou desistir, tendo eu todas as conversas horários que comprovam a minha versão .

Mais se eu não tivesse razão nao estaria a perder o meu tempo a responder e a ser acusado por os membros sem provas !

At this point I will no longer reply to any comments.

I will leave the case to the mediator of my case and wait.

Thank you.

Neste momento deixarei de responder a qualquer comentário.

Deixarei o caso a cargo do mediador do meu caso e esperar .

Obrigado.

Hello BP54, I left the casino two days ago.

And look what I got from the staff because I was losing a lot and I think it was you!!

He told me don't lose hope I have this player who just won this.

So that player was you.

Bonjour BP54, j'ai quitté le casino il y a de ça deux jours.

Et regarde ce que j'ai reçu du staff parce que je perdais beaucoup et je pense que c'était toi !!

Il m'a dit ne perd pas espoir j'ai ce joueur qui vient de gagner ceci.

Ce joueur c'était donc toi.

Yes, this is my print, I sent it to them to show them the winnings

Sim , esse print é meu, eu mandei a eles para mostrar o ganho

I thought a lot before answering, because I said I wouldn't.

First of all, I'd like to thank you for your comment and your note.

I'd like to say it was me, but it wasn't!

If it was me, I assure you I wouldn't be wasting my time on this.

I know many people don't believe it, but that's what happened, and the chats I have prove it.

Let's wait for their response.

Everything I've said is true, and the other complaint I had here with them has been resolved and I can't reveal the details!

But reading several threads back we can see that the casino is not reliable and as for what you said here :

"But you also need to read the reviews of other players, read their rules, and so on."

If we go that way, the casino passes on information about daily and monthly withdrawal limits that don't correspond to the truth, for example, and they have it written in the rules, but that's it.

And as I've said elsewhere, I went to that casino because of the high score on the guru and because it's a reputable forum, that's what led me to sign up.

Thanks again for your comment and for following the process.

Pensei muito antes de responder, pois disse que não o faria.

Antes de mais quero agradecer o teu comentário e a tua nota.

Gostaria de dizer que fui eu mas não fui !

Se fosse eu garanto te que não iria perder tempo nisto.

Sei que muitos não acreditam mas foi o que aconteceu, e os chats que tenho comprovam isso.

Vamos aguardar a resposta deles.

Tudo o que eu disse é verdade, e a outra reclamação que tive aqui com eles foi resolvida e não posso revelar pormenores !

Mas lendo vários tópicos para trás podemos perceber que o casino não é confiável e quanto ao que disseste aqui :

"Mas você também precisa ler as avaliações de outros jogadores, ler suas regras, e assim por diante."

Se formos por ai , o casino passa informação de limites de saques diários e mensais que não correspondem à verdade por exemplo e tem isso escrito nas regras, mas pronto.

E como disse noutros lados como referes eu fui para esse casino pela alta pontuação no guru e por ser o fórum conceituado foi isso que me levou a inscrever nesse casino.

Mais uma vez agradeço o teu comentário e acompanhares o processo .

Yes, I know that they promote different withdrawal options, but then it’s a completely different set of rules once you’re actually at the casino. That’s why it’s important to read what others are saying. Most of the time, you can ignore the reviews from users who only have one review.

Good morning, everyone,

Unfortunately gurucasinos can't help in this case due to the information that Radka posted in the other thread which you can see here:

https://pt.casino.guru/forum/casinos/casinos-confiaveis-para-jogar---com-saques-altos/2?utm_medium=email&utm_source=system&utm_campaign=forum&utm_term=15-09-2025#post-216508

Which makes me wonder what kind of evaluation is done for casinos to have a high reputation on Gurucasinos.

In conclusion :

Many people may not believe me and say that I was the one who played, but because it's a lie and because I have a clear conscience I will fight to the end.

I ask that anyone who accuses me of being the one who played the game argues and proves that it really was me.

Because I've already sent several emails to Del Oro's support to demonstrate that it really was me who was playing through the ips / time / macadress logs of the equipment and so far nothing.

I'd like to ask the DelOroCasino representative to at least come here and show that it really was me and to provide concrete proof of this.

As I said, many may not believe me, but what happened to me is REAL and the casino itself is failing to meet their terms and conditions.

Bom dia a todos,

Infelizmente o gurucasinos não pode ajudar neste caso derivado as informações que o Radka colocou no outro tópico que poderão ver aqui:

https://pt.casino.guru/forum/casinos/casinos-confiaveis-para-jogar---com-saques-altos/2?utm_medium=email&utm_source=system&utm_campaign=forum&utm_term=15-09-2025#post-216508

O que me leva a questionar que tipo de avaliação é feita para os casinos terem alta reputação no Gurucasinos.

Concluindo :

Muitos podem não acreditar em mim e dizer que fui eu que joguei, no entanto por ser mentira e por estar de consciência tranquila irei batalhar até ao fim.

Peço que quem me acusar que fui eu argumente e demonstre provas que realmente fui eu.

Porque já mandei vários e-mails ao suporte do Del Oro para demonstrarem que realmente fui eu que estive a jogar através de logs ips / horarios / macadress dos equipamentos e até agora nada.

Vinha pedir ao representante do DelOroCasino que viesse aqui pelo menos demonstrar que realmente fui eu e provas concretas disso.

Como disse muitos podem não acreditar, mas o que se passou comigo é REAL e o próprio casino está a falhar referente aos termos de condições deles.

Hello again.

Your complaint has already been reviewed in detail and officially closed. We all understand your frustration, but opening the same issue in different threads will not change the outcome.

In addition, please keep in mind that every casino’s terms and conditions state that players are responsible for keeping their login credentials safe. While I understand why you raised the request for the casino to publicly prove who played the account, this is not something that can realistically be done. From the outside, no one can verify who actually accessed the account, whether it was you or a third party, so the request for proof in the forum sounds quite misplaced—can you prove it wasn't you? Same logic, opposite perspective, I'd say. I hope you understand what I mean.

This logic is why cybercrime or account misuse incidents fall outside the scope of our Safety Index and rating system and are considered a cybercrime. It’s not about ignoring your evidence; it’s about the limits of what can be investigated and fairly assessed.

I know it is challenging but it would be better to deal with it rather than continue like this. Do not harm yourself further, please.

All due respect to Casino Guru, but your response makes no sense.

I didn't ask to "prove who played". I asked for a simple fact to be analyzed: while I was recovering my password (with email registered at 06h52), the account was being used for betting at the same time. This is technically impossible in a secure system.

What's more, Juliana herself said that she could change my password manually, which proves that employees have direct access to players' credentials - something very serious for the security of any customer.

We're not talking about "external cybercrime", but rather the operator's internal failings and failure to comply with its own terms (e.g. not suspending the account after notification of improper access).

Casino Guru chose to close the case without considering this objective evidence. Anyone reading this should understand the risk: a casino can seriously fail to protect accounts and still maintain a high reputation here, because these problems don't enter the so-called "Security Index".

Com todo o respeito ao Casino Guru, mas a vossa resposta não faz sentido.

Eu não pedi para "provar quem jogou". Pedi que fosse analisado um facto simples: enquanto estava a recuperar a minha password (com email registado às 06h52), a conta estava a ser usada para apostas em simultâneo. Isso é tecnicamente impossível num sistema seguro.

Além disso, a própria colaboradora Juliana afirmou que poderia alterar a minha password manualmente, o que prova que os funcionários têm acesso direto às credenciais dos jogadores — algo gravíssimo para a segurança de qualquer cliente.

Não estamos a falar de "crime cibernético externo", mas sim de falhas internas do operador e de incumprimento dos seus próprios termos (ex.: não suspender a conta após notificação de acesso indevido).

O Casino Guru optou por encerrar o caso sem considerar estas provas objetivas. Quem lê deve perceber o risco: um casino pode falhar gravemente na proteção das contas e ainda assim manter alta reputação aqui, porque esses problemas não entram no chamado "Índice de Segurança".

I agree with Radka on this. The best thing for your own health is to let this go and move on.

Thank you for your concern.

But I'll go all the way!

I know it wasn't me, it's strange but it happened to me!

Agradeço a preocupação.

Mas irei ate a ultima!

Sei que não fui eu, e estranho mas aconteceu comigo !

I’ve looked into this casino a bit. Everything from players sending money directly to support to their private bank accounts, and so on. I’m not saying what happened to you is impossible, even if the chances are very low. But in the future, make sure to check casinos properly. Skip all the "1 review" players who write that a casino with a €500 weekly withdrawal limit and 5-day verifications is the best thing that ever happened to humanity.

I hope you can move on from this loss. The money you won is a big amount that could have done a lot of good in your life.

Thank you for your reply.

But even with all this here gurucasinos is all normal and therefore the score they have .

Obrigado pela tua resposta.

Mas mesmo com isso tudo aqui o gurucasinos é tudo normal e por isso a pontuação que têm .

You need to understand that their score is affected by everyone who leaves reviews. So it’s not Guru that is misleading you, it’s all the people writing reviews, and it’s impossible to verify that everyone who posts a review has actually played at the casino. That’s why I said to read all the reviews—it’s really not hard to see whether a review is genuine or fake. If you’ve been playing for a few years, you know what to expect and how a proper casino should behave.

The casino's own terms say that if you report improper access, the account should be suspended. I notified them in the chat, and the assistant replied that "everything was fine", while betting continued while I was recovering my password.

👉 It's impossible for an account to be recovering its password and betting at the same time in a secure system.

It's not up to the player to prove innocence - it's up to the casino to prove that it has protected the account.

By ignoring this, Casino Guru ends up protecting the operator more than the players.

What's more, I'm tired of emailing support to ask for proof and so far I'm waiting for a reply!

Os termos do próprio casino dizem que, ao notificar acesso indevido, a conta deve ser suspensa. Eu notifiquei no chat, e a assistente respondeu que "estava tudo bem", enquanto as apostas continuavam no mesmo período em que eu recuperava a password.

👉 É impossível uma conta estar em recuperação de password e a apostar em simultâneo num sistema seguro.

Não é o jogador que deve provar inocência — é o casino que deve provar que protegeu a conta.

Ao ignorar isto, o Casino Guru acaba por proteger mais o operador do que os jogadores.

E mais estou farto de mandar e-mails para o suporte a pedir as provas e até agora estou à espera de resposta !

I hope you can get over this loss. The money you've won is a huge amount that could have done your life a lot of good.

It's hard to believe, the money would have helped a lot, especially for your health.

I've never had a victory like this, and then this happens.

Espero que você consiga superar essa perda. O dinheiro que você ganhou é uma quantia enorme que poderia ter feito muito bem à sua vida.

Vai ser difícil acredita, o dinheiro iria ajudar muito, essencialmente para saúde.

Nunca tive uma vitória como estas, e depois acontece isto.

I'm going to try every possible entity.

And after the answers in this topic :

https://pt.casino.guru/forum/casinos/casinos-confiaveis-para-jogar---com-saques-altos/2?utm_medium=email&utm_source=system&utm_campaign=forum&utm_term=15-09-2025#post-216508

I don't understand Gurucasinos' criteria for evaluating casinos.

Eu vou tentar todas entidades possíveis.

E depois das respostas neste topico :

https://pt.casino.guru/forum/casinos/casinos-confiaveis-para-jogar---com-saques-altos/2?utm_medium=email&utm_source=system&utm_campaign=forum&utm_term=15-09-2025#post-216508

Fico sem perceber quais os critérios do Gurucasinos na avaliação dos casinos.

Believe what you want!

If I wasn't right, I wouldn't be here insisting.

What's more, I have proof, I have everything, I don't want to extort the casino, I simply want the money I've justly earned.

However, if you respond in this way, I would be happy for you to show proof of what you say.

Thank you 😉

Acredita no que quiseres !

Se eu nao tivesse razao nao estava aqui a insistir.

Mais, tenho provas tenho tudo, não quero extorquir o casino quero simplesmente o dinheiro que ganhei justamente.

No entanto se respondes dessa maneira , terei todo o gosto em que mostres provas do que dizes.

Obrigado 😉