Zinkra Casino - Виграші гравця конфіскують несправедливо.

Dear Casino Guru,

I am writing to submit a formal complaint regarding Zinkra Casino and the unjust confiscation of my winnings, despite my full compliance with their bonus terms.

On November 27th, 2025, I made my first deposits at Zinkra Casino after seeing their attractive welcome offer. I played through the bonus rounds in full accordance with their promotional terms and conditions. After completing the wagering requirements through extended gameplay, I ended up with two winnings:

€586.60 on November 27th

€1103.60 on November 28th

In total, I won €1690.20.

The casino then requested verification, which I completed promptly. Following this, I was repeatedly told via support that the payment was being processed and I simply needed to wait. This went on for nearly a month.

Then, on December 28th, 2025, I suddenly received an email from the casino stating that they had decided to confiscate all my winnings on the basis that I had played in a "manipulative manner." No explanation or specific reasoning was given as to what exactly this meant. Only my original deposits (around €200) were refunded.

Despite this, I continue to receive marketing emails from Zinkra, the latest one as recently as today, encouraging me to take part in their promotions.

How can a casino promote its campaigns to players, then confiscate winnings without proper justification when a player wins, all while still encouraging them to deposit again? I find this behavior extremely dishonest and misleading. It is also highly unlikely the casino would have refunded my deposit had I lost instead of won.

This kind of conduct is, in my opinion, unacceptable and borders on predatory behavior. I sincerely hope this complaint will bring attention to the issue and help warn other players about the risks of playing at this casino.

Of course, the best outcome would be for Zinkra Casino to take responsibility and pay out the winnings that are rightfully mine. I truly hope Casino Guru can offer support in this matter.

Thank you in advance for your time and assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zinkra Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Do I understand correctly that after you wagered the deposit bonus, you continued to play and won more on the second day? Was there no deposit made in between?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I made the deposit on 27th and 28th of November and thats when I played at the casino.

Its been a while since I played there but I yhink I played La fiesta of Relax Gaming. So, slots.

I wagered the bonus and made withdrawal request. But then casino already sent email of the next welcome bonus and it was possible to play it with the first withdrawal still being pending. I hope this helps.

Dear Hesuristu,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Hesuristu,

I'm Michal, and I have taken over this complaint. I have reviewed this case, and I will reach out to the casino to gain further insight into this issue and to explore how I might be able to assist.

I would like to invite Zinkra Casino to join the conversation.

Dear Zinkra Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence to me at [email protected]

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.