Xon Bet Casino - Виведення коштів гравцем затримується через проблеми з верифікацією.

I recently attempted to complete a withdrawal, but I've encountered a series of issues that are causing me frustration and confusion. I initially requested a withdrawal using a Swiss card, but unfortunately, the attempt failed. Support suggested I use another payment method, so I created a new withdrawal request using my Italian card, as requested. However, now I'm facing another obstacle: I'm being asked to verify this card, and I can't complete the process. My documents have been in the verification process for over three days now, with no concrete updates. This situation is causing me great frustration, as I simply want access to my funds. The slowness in processing the verification is becoming unbearable, and I feel my patience is running out. I expect my funds to be released as quickly as possible and for the situation to be resolved appropriately.

Recentemente, ho cercato di completare un prelievo, ma ho incontrato una serie di problemi che mi stanno causando frustrazione e confusione. Inizialmente, avevo richiesto un prelievo utilizzando una carta svizzera, ma purtroppo il tentativo è fallito. Il supporto mi ha suggerito di utilizzare un’altra modalità di pagamento, così ho creato una nuova richiesta di prelievo utilizzando la mia carta italiana, come richiesto. Tuttavia, adesso mi trovo di fronte a un altro ostacolo: mi viene richiesta la verifica di questa carta, e non riesco a completare la procedura. Sono ormai più di 3 giorni che i miei documenti sono in fase di verifica, senza che ci sia stato alcun aggiornamento concreto. La situazione mi sta creando molta frustrazione, poiché desidero semplicemente accedere ai miei fondi. La lentezza nella gestione della verifica sta diventando insostenibile, e sento che la mia pazienza sta per finire. Mi aspetto che i miei fondi vengano rilasciati nel più breve tempo possibile e che la situazione venga risolta in modo adeguato.

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Dear Carlo.B.89, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila