Wild Robin Casino - Затримка зняття коштів

Hello, I'm having the same problem again with my withdrawals not being processed. The chat support keeps telling me the same thing: that there's too much volume of withdrawals.

KYC verification was not performed.

I've already made a payout; it takes 3-5 days.

I would be happy if you could help me again sometime.

Regards

Guten Tag, ich habe mal wieder das Problem das meine Auszahlungen nicht bearbeitet werden. Im Chat wird ein auch immer das gleiche erzählt das ein zu hohes aufkommen von Auszahlung ist.

KYC-Verifizierung wurde nicht gemacht.

Ich habe schon mal ausgezahlt dauer 3-5tage

Würde mich freuen wenn ihr mir mal wieder behilflich sein könnt.

M.f.G

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear schrauber,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning, my payout has still not been credited.

Guten Morgen, meine Auszahlung wurden immer noch nicht gutgeschrieben.

Dear schrauber,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good morning, as I already mentioned this morning, I still haven't received any money. It's supposed to be three payments of €500 each.

Guten Morgen, das habe ich bereits heute morgen schon gesagt bis heute habe ich kein Geld bekommen. Es sind drei Auszahlungen je 500€

Good morning, I inquired with wildrobin about the status of my payout.

Guten Morgen, ich habe mal nachgefragt bei wildrobin was meine Auszahlung macht.

Dear schrauber,

To clarify the situation, could you please confirm the following:

1. On which date did you submit the first withdrawal request for the €3,000?
2. What is the current status of the withdrawals in your casino account (pending / approved / processing / cancelled)?
3. Has the casino requested any verification documents, or is the delay explained only as a "high volume of withdrawals"?

Thank you for your cooperation.

Karla

Regards

M.f.G

Dear schrauber,

To clarify the situation, could you please confirm the following:

What is the exact current status of each €500 withdrawal in your casino account (pending, approved, processing, or cancelled)?

Has the casino provided any written confirmation or timeframe for when these withdrawals will be processed, beyond citing a high withdrawal volume?

Thank you, Karla

Hello, I received my three payments on January 22, 2026.

Guten Tag, ich habe meine drei Auszahlungen erhalten am 22.01.2026

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear schrauber,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla