Vegasino Casino - Виведення коштів гравцем було відкладено.

Ladies and gentlemen!

Since November 17, 2025, I have been having problems with my payout of 600 euros.

I have fully verified my account. Then the casino demanded information about certain transactions on my deposit method from other casinos, and so on. I had to provide proof of these transactions to the casino, even though this procedure is incomprehensible to me due to data protection laws and banking secrecy, and I don't find it acceptable. I've never encountered such a procedure at any other casino. Dear Casino Guru Team, I request your assistance in this matter so that I can receive my long overdue winnings of €600.

Sehr geehrte Dammen und Herren!

Seit dem 17.11.2025 habe ich Probleme mit meiner Auszahlung von Euro 600.

Ich habe mein Konto vollständig verifiziert. Dann wurde vom Casino Verlangt, was Gewisse Transaktionen auf meiner EInzahlungsmethode von anderen Casinos Bedeuten und so weiter, diese musste ich dem Casino Belegen obwohl aus Datenschutzrechtlichen Gründen und dem Bankgeheimnis dieses Verfahren für mich nicht Nachvollziehbar ist,und ich das nicht in Ordnung finde. Hatte so ein Verfahren bei noch keinem anderen Casino. Liebes Casino Guru Team, ich bitte Sie,das mir in dieser Angelegenheit Weiterhelfen um meinen längst fälligen Gewinn von Euro 600 zu erhalten.

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Dear across,

Thank you very much for submitting your complaint.

The requirement to request a bank statement might be part of the Anti-Money Laundering compliance of the casino. Once it's requested from the player we might not compel the casino to skip this step. Therefore we would recommend you provide the documents and let us know about the result. If this step is not successful, we'll intervene.

Checking bank statements for the last three months is important for an online casino to verify a player's income as part of Anti-Money Laundering (AML) compliance for several reasons:

1. Source of Funds Verification: Reviewing bank statements helps ensure that the money used for gambling is derived from legitimate sources. This is crucial to prevent money laundering, where illicit funds might be funneled through the casino to appear legitimate.
2. Financial Stability Assessment: By examining recent bank statements, the casino can assess a player’s financial stability. This helps to identify any unusual or suspicious transactions that could indicate money laundering activities.
3. Customer Profiling: Understanding a player’s financial situation allows the casino to build a more accurate profile. This helps in detecting inconsistencies or red flags that might warrant further investigation.
4. Regulatory Compliance: Online casinos are often required by law to conduct due diligence and monitor transactions to comply with AML regulations. Checking recent bank statements is a standard part of this due diligence process.
5. Risk Management: Ensuring that players are using funds that they can afford to lose helps protect both the casino and the players from financial harm, thereby reducing the overall risk of financial crime within the casino.
6. Transaction Patterns: Regular monitoring of bank statements can help identify patterns of deposits and withdrawals, making it easier to spot unusual behavior that could be indicative of money laundering.

In summary, reviewing the last three months of bank statements is a critical step in an online casino's efforts to ensure compliance with AML regulations, protect against financial crime, and maintain the integrity of their operations.

Please let me know of any further developments.

Best regards,

Attila